Customer Support Manager

4 days ago


Lahore, Punjab, Pakistan Devsinc Full time

Devsinc is seeking an experienced Customer Support Manager who is passionate about delivering top-notch customer support, skilled in team management, and thrives in a fast-paced, startup environment.

Responsibilities:
  1. Lead and manage the customer support team to deliver exceptional service and ensure client satisfaction.
  2. Develop and refine customer support strategies, processes, and workflows to enhance the customer experience.
  3. Act as the escalation point for complex customer inquiries and ensure timely resolutions.
  4. Analyze customer service metrics and KPIs to identify trends, improve performance, and drive continuous improvement.
  5. Train, mentor, and develop the customer support team to ensure high performance and engagement.
  6. Collaborate with cross-functional teams, including Product, Sales, and Operations, to address customer feedback and needs.
  7. Maintain up-to-date documentation on support processes, FAQs, and policies.
  8. Stay informed about industry trends and customer service best practices to enhance support operations.
Minimum Requirements:
  1. 7+ years of experience in customer support, with at least 3 years in a managerial role.
  2. Proven success in a fast-paced, fast-growing, ever-changing startup environment.
  3. Fluent in English with excellent written and verbal communication skills.
  4. Strong problem-solving, decision-making, and interpersonal skills.
  5. Experience using customer support software, CRM tools, and other communication platforms.
  6. Background in the hospitality or hotel industry is a strong plus.
  7. Ability to adapt to changing priorities and manage multiple projects simultaneously.
  8. Bachelor's degree in Business, Hospitality, or a related field is preferred but not required.
#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Devsinc Full time

    Devsinc is seeking an experienced Customer Support Manager who is passionate about delivering top-notch customer support, skilled in team management, and thrives in a fast-paced, startup environment.Responsibilities:Lead and manage the customer support team to deliver exceptional service and ensure client satisfactionDevelop and refine customer support...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...


  • Lahore, Punjab, Pakistan Devsinc Full time

    Devsinc is a dynamic startup seeking an accomplished Customer Support Director who excels in delivering exceptional customer experiences, thrives in fast-paced environments, and demonstrates expertise in team management.Key Responsibilities:Lead and manage the customer support team to ensure client satisfaction and drive business growthDevelop and refine...


  • Lahore, Punjab, Pakistan Abacus Full time

    Job Title: Customer Support Specialist- UAEAbout the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Abacus. As a Customer Support Specialist, you will be responsible for managing international customer service inquiries over the phone and email.You will work closely with our clients to identify and assess...


  • Lahore, Punjab, Pakistan Abeeha Technologies Full time

    Abeeha Technologies is seeking a highly skilled Customer Support Officer to join our team. The ideal candidate will be responsible for providing technical assistance to customers using Enterprise Resource Planning (ERP) software.Key ResponsibilitiesGiving demos to new leads through videos or remote sessions, ensuring seamless onboarding and customer...


  • Lahore, Punjab, Pakistan Planlab Solutions Full time

    Customer Support Representative (Night Shift)Are you passionate about delivering exceptional customer support? Join our team at Planlab Solutions, where we value talent, dedication, and the drive to growPosition: Customer Support RepresentativeLocation: Model Town Link RoadShift: Night Shift (09 hours)Responsibilities:Manage Email Queries, Live Chat, and...


  • Lahore, Punjab, Pakistan Planlab Solutions Full time

    Customer Support AssociateWe're seeking a dedicated and passionate individual to join our customer support team at Planlab Solutions.This role is ideal for those who are eager to develop their skills in delivering exceptional customer service while working in a dynamic environment.Key Responsibilities:Manage email queries, live chat, and calls with...


  • Lahore, Punjab, Pakistan Bvital Full time

    About the RoleVITAL ONE is seeking a skilled Customer Support Specialist to deliver exceptional customer service, manage orders, and resolve issues effectively.Key ResponsibilitiesProvide timely and effective support to customers through various channelsManage customer inquiries, orders, and issues with a patient and friendly approachMaintain accurate...


  • Lahore, Punjab, Pakistan Ivoke Interactive Digital Agency Full time

    Customer Support Executive Ivoke Interactive Digital Agency, Pakistan We are seeking a female candidate for our customer support department. The candidate must possess the following expertise:Managing customers through callsCold calling if requiredArranging client meetings with the sales teamJob SpecificationMust have a Bachelor's degreeAt least one year of...


  • Lahore, Punjab, Pakistan Abeeha Technologies Full time

    The Customer Support Officer is responsible for providing technical support to customers using Enterprise Resource Planning (ERP) software. The officer is responsible for ensuring customer satisfaction, resolving customer issues, and answering customer inquiries related to the software's functionality. This position requires an individual with strong...


  • Lahore, Punjab, Pakistan LS Business Solutions Full time

    Customer Support ExecutiveLS Business Solutions, PakistanNight Shift US CampaignExperience: Fresh or 1 to 2 years in CSR or TSRSkills Required: Good communication and convincing power, fluent in English, proficiency in MS Office, and ability to work with CRM.Salary: 25K to 50K + uncapped commissionJob SpecificationResponsibilities:Provide excellent customer...


  • Lahore, Punjab, Pakistan Black Lion Software Full time

    Job DescriptionWe are looking for someone with exceptional English to professionally engage with customers and clients through chat to address inquiries, resolve issues, and provide information and assistance, all while maintaining a positive customer experience via chat platforms or live chat on websites.Job SpecificationStrong Communication Skills:...


  • Lahore, Punjab, Pakistan Rocktech Digital Full time

    As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the...


  • Lahore, Punjab, Pakistan ChatPandas Full time

    Job Description:We are seeking a highly skilled Customer Support Executive to join our team at ChatPandas. As a key member of our support team, you will play a crucial role in providing exceptional customer service and ensuring that our clients receive the highest level of support.Responding to customer inquiries via phone, email, or chat in a professional...


  • Lahore, Punjab, Pakistan TechSea Full time

    Company Description:TechSea is a rapidly growing SaaS-based IT and career services company with operations in Pakistan and the United States. We deliver exceptional solutions to customers and are seeking passionate individuals to join us as we expand. This position is based in our Valencia Town office, Lahore, with working hours from 5:00 PM to 2:00 AM...


  • Lahore, Punjab, Pakistan Zameen Full time

    Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...


  • Lahore, Punjab, Pakistan Zameen Group Full time

    Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...


  • Lahore, Punjab, Pakistan Dubizzle Labs Full time

    Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...


  • Lahore, Punjab, Pakistan HR Ways Full time

    About Our Client:We are dedicated to transforming the gaming landscape through our S-tier team of industry veterans, talented game developers, and innovative designers. Headquartered in the USA, our multinational team brings a wealth of experience and a deep understanding of the gaming industry to every project. We begin by conducting thorough game analyses,...


  • Lahore, Punjab, Pakistan Empurrar Full time

    As a Customer Support Representative, you will be the first point of contact for our valued customers, providing prompt and efficient assistance to ensure a positive experience. You will play a crucial role in maintaining customer satisfaction and fostering long-term relationships.ResponsibilitiesCustomer Assistance: Respond to customer inquiries and provide...