Onboarding Manager- Pakistan

4 weeks ago

Karachi, Sindh, Pakistan D·engage Limited. Full time

Karachi, Pakistan | Posted on 06/27/2025

  • Department Name: Technical & Client Services
  • Date Opened: 06/27/2025
  • Job Type: Full time
  • Industry: Technical & Client Services
  • Work Experience: 5+ years
  • Country: Pakistan
Job Description

D
•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

We are actively seeking a talented and experienced onboarding manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel, as well as form a team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, and customer success teams to ensure successful project delivery.

Key Responsibilities
  • Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
  • Work closely with clients and their tech teams to fully integrate D
    •Engage into their marketing tech stack.
  • Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
  • Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
  • Analyze the platform usage requirements of new customers and plan internal developments if needed.
  • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis.
  • Maintain accurate project time frames, estimates, and status reports.
  • Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
  • Review proposed modifications to project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
Requirements
  • Minimum 5 years of experience in a SaaS company, including onboarding customers for on-premise and cloud software installations.
  • Professional Project Management Certification from an accredited institution preferred.
  • Demonstrated understanding of Project Management processes, strategies, and methods.
  • Excellent time management and organizational skills, with experience establishing guidelines in these areas for others.
  • Strong sense of personal accountability regarding decision-making and supervising department teams.
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality.
  • Managerial experience applying analytical thinking and problem-solving skills.
  • Ability to predict challenges and proactively seek to head off obstacles.
  • Conversational English is a must.
  • Experience in implementing marketing communication channels and data structures is a plus.
  • Work at the cutting edge of marketing technology and customer engagement.
  • Be part of a collaborative, innovative, and fast-paced environment with remote global teams.
  • Opportunities for continuous learning and professional development.
  • Competitive salary and benefits package.

D
•Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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