
Pakistan Onboarding Specialist
3 days ago
Job Title: Pakistan Onboarding Specialist
About the RoleWe are seeking an experienced Onboarding Manager to oversee a wide range of projects from conceptual design through implementation. This role will work closely with our network development, product, and customer success teams to ensure successful project delivery.
Key Responsibilities:- Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
- Work closely with clients and their tech teams to fully integrate our platform into their marketing tech stack.
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
- Analyze the platform usage requirements of new customers and plan internal developments if needed.
- Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis.
- Maintain accurate project time frames, estimates, and status reports.
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
- Review proposed modifications to project plans, including meeting with interested parties to approve and implement beneficial changes.
- Minimum 5 years of experience in a SaaS company, including onboarding customers for on-premise and cloud software installations.
- Professional Project Management Certification from an accredited institution preferred.
- Demonstrated understanding of Project Management processes, strategies, and methods.
- Excellent time management and organizational skills, with experience establishing guidelines in these areas for others.
- Strong sense of personal accountability regarding decision-making and supervising department teams.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality.
- Managerial experience applying analytical thinking and problem-solving skills.
- Ability to predict challenges and proactively seek to head off obstacles.
- Conversational English is a must.
- Experience in implementing marketing communication channels and data structures is a plus.
- Competitive salary package.
- Opportunities for continuous learning and professional development.
- A collaborative, innovative, and fast-paced environment with remote global teams.
We are an equal opportunity employer committed to creating an inclusive environment for all team members.
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