Current jobs related to Customer Success Manager- Pakistan - Karachi, Sindh - Dengage

  • Customer Success Manager

    1 week ago

    Karachi, Sindh, Pakistan Softech Worldwide Full time

    The Customer Success Manager will be responsible for managing the overall customer experience by ensuring customer acquisition, adoption, retention, and onboarding are successful. The successful candidate will work closely with customers, sales, and other teams within the company to ensure that customers are fully satisfied with the product and...

  • Customer Success Manager

    3 weeks ago

    Karachi, Sindh, Pakistan D·engage Limited. Full time

    Karachi, Pakistan | Posted on 03/20/2025D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and...

  • Customer Success Advocate

    2 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    About our Customer Success Executive roleJob DescriptionWe are seeking a skilled professional to join our team as a Customer Success Executive. In this role, you will work closely with technical teams to ensure a high level of support for our customers.You will be responsible for monitoring Zendesk support queues, addressing any support tickets opened by...

  • Customer Success Associate/Sales

    2 weeks ago

    Karachi, Sindh, Pakistan Perks HR Pvt. Ltd Full time

    Perks HR Pvt. Ltd. is looking for a Customer Success Associate/Sales for our reputable client.Job DescriptionDrive expansion and adoption of our software and services.Manage the onboarding process for each new customer, from technical evaluation onwards.Assist the sales team in driving and managing renewals.Maintain customer health and introduce new,...

  • Onboarding Manager- Pakistan

    6 days ago

    Karachi, Sindh, Pakistan D·engage Limited. Full time

    Karachi, Pakistan | Posted on 06/27/2025Department Name: Technical & Client ServicesDate Opened: 06/27/2025Job Type: Full timeIndustry: Technical & Client ServicesWork Experience: 5+ yearsCountry: PakistanJob DescriptionD•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer...

  • Client Success Manager

    4 weeks ago

    Karachi, Sindh, Pakistan Ahmed Solutions Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Ahmed Solutions We're Hiring: Accounts Manager / Client Success Manager (Fully Remote – US Hours)Join a Fast-Paced Digital Marketing Agency & Grow Your Career in Client SuccessI'm excited to announce that we're...

  • Customer Support Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Techigems Pakistan Full time

    Techi Gems Pakistan is looking for a Sales Representative:Are you a motivated and results-driven individual with a passion for sales? We're looking for dynamic Sales Representatives to join our team and drive revenue growth.Key Responsibilities:Generate leads and prospect potential clients through various channelsConduct product presentations and...

  • Customer Support Executive

    1 week ago

    Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Join to apply for the Customer Support Executive - Domestic role at ibex. PakistanJoin to apply for the Customer Support Executive - Domestic role at ibex. PakistanWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide...

  • Onboarding Manager- Pakistan

    2 weeks ago

    Karachi, Sindh, Pakistan D·engage Full time

    D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We areactively seeking a talented and experienced onboarding manager to oversee awide variety...

  • Onboarding Manager- Pakistan

    1 week ago

    Karachi, Sindh, Pakistan Dengage Full time

    D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are actively seeking a talented and experienced onboarding manager to oversee a wide...

Customer Success Manager- Pakistan

4 weeks ago

Karachi, Sindh, Pakistan Dengage Full time

D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them.

The purpose of this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Account Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product & services.

Key Responsibilities:

  • Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform's features and capabilities.
  • Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
  • Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
  • Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
  • Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
  • Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
  • Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
  • Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
  • Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.

Requirements

Must have qualifications:
Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
Strong understanding of SaaS business models and customer success principles.
Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
Ability to analyze customer data, identify trends, and proactively offer solutions.
Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
Problem-solving mindset with the ability to navigate complex customer issues.
Strong organizational and multitasking skills with a focus on details.
Bachelor's degree in Business, Marketing, or related field (preferred).

Benefits
  • Multi culture organization
  • Competitive salary and benefits
  • Hybrid job
  • Professional growth in an inclusive company culture

D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.

#J-18808-Ljbffr