Core Banking Technical Support Specialist

21 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Core Banking Support Officer

Key Responsibilities
  • Advanced level Service Desk support incidents and service requests related to Core Banking Application, escalated from Application Support teams in Subsidiary entities.
  • Analysis and resolution of incidents within the frames of target SLAs.
  • Identification of root causes for application errors, escalating serious concerns to the Global Application Services Manager.
  • Analyses of resolved incidents to identify repeated failures and document resolution steps – to ensure prompt resolution of related issues.

Deliver high-quality support services to ensure seamless functioning of Core Banking Solutions. Collaborate with cross-functional teams to resolve complex technical issues.



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