
Core Banking Technical Support Specialist
21 hours ago
Job Title: Core Banking Support Officer
Key Responsibilities- Advanced level Service Desk support incidents and service requests related to Core Banking Application, escalated from Application Support teams in Subsidiary entities.
- Analysis and resolution of incidents within the frames of target SLAs.
- Identification of root causes for application errors, escalating serious concerns to the Global Application Services Manager.
- Analyses of resolved incidents to identify repeated failures and document resolution steps – to ensure prompt resolution of related issues.
Deliver high-quality support services to ensure seamless functioning of Core Banking Solutions. Collaborate with cross-functional teams to resolve complex technical issues.
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Technical Support Consultant
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Advanced Level Support Engineer
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Technical Support Specialist
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