Customer Service Advisor

21 hours ago


Rawalpindi Cantonment, Pakistan Translation Empire Full time

This is an exceptional opportunity to join a successful Interpreting and Translating business.

We are looking for Full Time Call Centre Agents for our Outbound office in Islamabad. We are interested in hard-working and enthusiastic individuals with excellent communication skills, preferably in a UK or neutral accent. If you can speak English and have an excellent telephone manner, we can lead your way to success.

Job Description
  • Your role will entail making outbound calls to interpreters.
  • Maintain detailed and accurate records.
  • Monitor performance in conjunction with personal goals and business objectives.
  • Making calls to linguists to provide support.
  • Resolve any issues/queries and provide general day-to-day support.
  • Ensuring accurate data entry on the internal systems.
  • Managing large amounts of outbound calls in a timely manner.
  • Following call centre scripts when handling different topics.
  • Identifying interpreters' needs, clarifying information, researching every issue, and providing solutions.
Hours of Work:

This is a full-time and permanent role working 6 days a week, with an 8-hour rotating shift.

Working hours are UK times: 7am to 3pm and/or 10am to 6pm.

Working hours are PK times: 12pm to 8pm and/or 3pm to 11pm.

Salary:
  • Starting salary will be Rs. 35,000 per calendar month, increasing to Rs. 40,000 after the training period.
  • Monthly performance bonus of Rs. 5,000 per calendar month.
Skills:Essential
  • Must be fluent in speaking English.
  • You will possess a confident and clear telephone manner.
  • Must be punctual and have a good work attitude.
Desirable
  • IELTS Test Qualification.
  • Previous outbound calling experience.
  • Computer skills and proficiency in Microsoft applications with high attention to detail.
Benefits:
  • Health insurance.
  • Transport to work.
  • Leaves encashment.
  • Annual leave.
  • Incentive bonus (5K a month).
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