
Customer Service Expert
9 hours ago
Job Description
We are seeking an experienced and dynamic Customer Service Representative to play a key role in representing our brand, understanding customer needs, and providing top-notch support. Responsibilities will include answering inquiries, processing orders, and ensuring customer satisfaction by delivering exceptional service.
Key Qualifications
- A strong background in the Homeware industry or a similar business is highly desirable.
- Excellent verbal and written communication abilities are essential for success in this role.
- A proactive approach to problem-solving and ensuring customer satisfaction is crucial.
- The ability to thrive in a dynamic and fast-paced work environment is necessary.
- A collaborative attitude with a willingness to contribute to the team's success is required.
- Proficiency in customer service tools and systems such as G Suite, Microsoft Excel/Gsheets is expected.
Responsibilities:
- Handle customer inquiries, resolve concerns, and provide product/service information effectively.
- Maintain a high level of customer satisfaction and retention through excellent service delivery.
- Accurately update customer records and documentation to ensure seamless customer experiences.
- Work closely with the team to improve service quality and efficiency continuously.
- Stay updated on product knowledge and industry trends to provide expert advice to customers.
Benefits and Opportunities
This role offers a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth and development.
Working Hours and Location
This position requires flexible working hours, including Monday to Saturday/Sunday, with specific shift timings available.
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