
Customer Support Representatives
5 days ago
"English Call Center is a professional customer service outsourcing company that provides exceptional English language support to global clients. Our experienced team of bilingual agents delivers top-notch inbound and outbound call center services, ensuring exceptional customer satisfaction. We are committed to delivering reliable, efficient, and cost-effective solutions to meet your business needs."
Job Specification- Respond to customer inquiries via phone, email, or chat in a timely and professional manner, providing accurate and complete information.
- Resolve customer issues and complaints efficiently, finding appropriate solutions while maintaining a high level of customer satisfaction.
- Maintain a thorough understanding of company products, services, policies, and procedures to assist customers effectively.
- Process orders, returns, and exchanges in accordance with established guidelines.
- Keep accurate records of customer interactions and transactions, documenting all relevant information in the CRM system.
- Provide product recommendations and upsell/cross-sell opportunities to customers based on their needs and preferences.
- Stay updated on industry trends, market changes, and competitor offerings to better assist customers and provide relevant information.
- Escalate complex issues to appropriate departments for resolution and follow up until resolution is achieved.
- Participate in training sessions and team meetings to enhance product knowledge and customer service skills.
- Meet or exceed performance metrics and goals, including response time, resolution rate, and customer satisfaction scores.
- High school diploma or equivalent, with at least 1-2 years of customer service experience, preferably in a fast-paced contact center environment.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong problem-solving and critical-thinking abilities, with the ability to think quickly and make sound decisions.
- Ability to work independently, multitask, and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
- Ability to work collaboratively with team members and other departments to resolve customer issues.
- Positive attitude, resilience, and ability to handle difficult situations with professionalism and empathy.
- Strong commitment to providing exceptional customer service and exceeding customer expectations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned based on business needs.
#J-18808-Ljbffr-
Customer Support Representative
1 day ago
Lahore, Punjab, Pakistan Commerce kind Full timeCustomer Support Representative (Spoken English)Company DescriptionCommerceKind is an eCommerce growth partner that specializes in helping brands succeed on the Amazon marketplace. With a focus on maximizing ROI, boosting visibility, and delivering explosive results, CommerceKind offers end-to-end solutions tailored to each brand's unique needs.Location:...
-
Customer Support Representative
4 days ago
Lahore, Punjab, Pakistan Hurak Technologies Full timeDirect message the job poster from Hurak TechnologiesPosition Title: Customer Support RepresentativeAbout CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently...
-
Customer Support Representative
2 hours ago
Lahore, Punjab, Pakistan Baig & Co Full timeCustomer Support RoleBaig & Co is a leading immigration consultancy and corporate law firm with a strong presence in Dubai and Lahore. We offer a range of services, including visa processing, business setup, and global mobility solutions.We are seeking customer-focused professionals to join our team as Customer Support Representatives. In this role, you will...
-
Customer Support Representative
1 week ago
Lahore, Punjab, Pakistan Be More Remote Full timeJob Title: Customer Sales & Service Representative (Office-Based)Location: PIA Road, Johar Town, Lahore, PakistanJob Type: Full-Time (Office-Based)Work Schedule: Monday to Friday | 2:00 PM – 11:00 PM (PKT)Salary: Up to PKR 60,000 (Based on spoken English proficiency)About the Role:Be More Remote is hiring Customer Sales & Service Representatives with...
-
Customer Support Representative
5 days ago
Lahore, Punjab, Pakistan Rocktech Digital Full timeAs a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the...
-
Customer Support Representative
2 weeks ago
Lahore, Punjab, Pakistan Empurrar Full timeAs a Customer Support Representative, you will be the first point of contact for our valued customers, providing prompt and efficient assistance to ensure a positive experience. You will play a crucial role in maintaining customer satisfaction and fostering long-term relationships.ResponsibilitiesCustomer Assistance: Respond to customer inquiries and provide...
-
Customer Support Representative
10 hours ago
Lahore, Punjab, Pakistan SoftSquare Full timeJob DescriptionWe are seeking a Customer Support Representative to assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.Qualification: Diploma or Bachelor's DegreeExperience: 1-2 yearsResponsibilities:Respond to customer inquiries via...
-
Customer Support Representative
1 week ago
Lahore, Punjab, Pakistan Alpha-Alpha Intelligent Technology Co Full timeGet AI-powered advice on this job and more exclusive features.Job Title: Customer/Technical Support RepresentativeLocation: Lahore, Punjab, PakistanJob Type: Full-timeSalary: 100k ( Based on Experience )More details about Alpha:Join the Alpha CX Team and Redefine Customer Service ExcellenceAre you passionate about delivering exceptional customer experiences?...
-
Customer Support Representative
7 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support RepresentativeTaurus Call Center, PakistanTaurus Call Center is hiring for CSR urgentlyResponsibilitiesCall center agents will be responsible for making outbound calls and providing customer services.Follow-up on customer calls.Salary:20k basic in one month probation25k basic after probation30k+ (Including incentives, bonuses,...
-
Customer Support Representative
3 days ago
Lahore, Punjab, Pakistan podium Full timeCompany OverviewPodium is a leading provider of AI-powered lead conversion and communication platforms for local businesses. Our mission is to empower every business with the tools and expertise they need to succeed.We are committed to fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass,...
-
Customer Support Representative
2 weeks ago
Lahore, Punjab, Pakistan Nationwide Enterprises Full timeCustomer Support Representative (Minimum 1 to 2 Year of experience required). We offer a salary range between 30k to 50k for this position. Moreover, we provide uncapped incentives and bonuses to reward your outstanding performance.Shift Timing: (5:30pm to 2:30am)Apply today and become part of our growing team Experience a rewarding career with limitless...
-
Customer Support Representative
4 days ago
Lahore, Punjab, Pakistan Nationwide Enterprises Full timePosition Available:Customer Support Representative (Minimum 1 to 2 Years of experience required). We offer a salary range between 30k to 50k for this position. Moreover, we provide uncapped incentives and bonuses to reward your outstanding performance.Shift Timing: (5:30pm to 2:30am)Gender: AnyLocation: Johar Town, LahoreApply today and become part of our...
-
Customer Support Representative
6 days ago
Lahore, Punjab, Pakistan Abacus Outsourcing Full timeJob Overview: At Abacus Outsourcing, we are seeking a highly skilled Customer Support Representative to join our US team. As a key member of our customer experience team, you will be responsible for providing top-notch service to our clients, ensuring their satisfaction and loyalty.The ideal candidate will have excellent communication skills, both written...
-
Customer Support Representative
7 days ago
Lahore, Punjab, Pakistan Chatpandas Full timeAs a Customer Support Representative, you will be the primary point of contact for our valued customers.Your main responsibilities will include:Responding to customer inquiries via phone, email, or chat in a professional and timely manner.Providing product and service information to customers.Resolving customer complaints and issues with patience and...
-
Customer Service Representative
5 days ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeJob Title**Dispatcher / Customer Service Executive**We are seeking a reliable and skilled Dispatcher to act as a communication point for emergency and non-emergency calls. As a Dispatcher, you will receive requests, transmit messages, and track vehicles.The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in...
-
Customer Support Representative
5 days ago
Lahore, Punjab, Pakistan Tee Blue Talk Services Full timeTee Blue Talk Services is a professional customer service outsourcing company that provides exceptional English language support to global clients. Our experienced team of bilingual agents delivers top-notch inbound and outbound call center services, ensuring exceptional customer satisfaction.Job OverviewWe are seeking a skilled Customer Support...
-
Lahore, Punjab, Pakistan Panda Scientist Full timeCustomer Support Representative For Custom Printing And Packaging Company Panda Scientist, Pakistan We are currently seeking a dedicated and enthusiastic Customer Support Representative to join our team, focusing on our Pay-Per-Click (PPC) campaigns in the US and Canada. If you have a knack for excellent communication and are passionate about providing...
-
Customer Support Representative Specialist
2 days ago
Lahore, Punjab, Pakistan Chicago Enterprises Full timeJob SummaryAt Chicago Enterprises, we are seeking a highly skilled and dedicated Customer Support Representative to join our team.Key ResponsibilitiesProviding exceptional customer service via phone, email, or chatTroubleshooting technical issues and resolving customer complaintsCollaborating with internal teams to resolve complex...
-
Customer Success Representative
1 week ago
Lahore, Punjab, Pakistan Orient Digital Solutions Full timeOrient Digital Solutions specializes in helping local businesses improve their online presence through SEO, Google My Business, Social Media Marketing, Local Digital Marketing, and Paid Advertising. Our customized strategies drive traffic, enhance visibility, and boost sales for our clients, enabling them to achieve their desired outcomes.Role...
-
Customer Support Representative
10 hours ago
Lahore, Punjab, Pakistan Marham Full timeMarham is seeking a Chat Support Executive to join our dynamic team. If you are passionate about providing excellent customer support and possess great communication skills, we encourage you to applyResponsibilities:Respond promptly to customer inquiries via chat in a professional manner.Address customer concerns, provide accurate information, and ensure a...