Senior Coordinator Sales Coordination

2 weeks ago

Karachi, Sindh, Pakistan Hapag-Lloyd AG Full time

Main Objectives of this position:
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Function and duties:
Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
Preparing and sending of rate quotations to customers
Monitor quotation and customer performance including tenders and follow up with customers where required
Give clear handover info to Customer Service (and Operations where required)
Assist Customer Service with problem solving related to a customer issue where required
Handling updating of CRM with customer calls, rate offers, customer follow ups done
Handling of bids / tenders for local customers using the relevant tools
Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)
Customer data management in FIS and CRM
Dispute and exception handling
Qualifications and Technical Job Requirements:
University degree or equivalent
Good command of written and spoken English
Working knowledge of MS Office
Able to work well with others and follow guidelines
Positive attitude
FIS knowledge
Receptive and be able to grasp new ideas and motivate oneself for personal development
Success Criteria for Position:
Communication/Organization Skills
Overall Management Skills
Communicative and ability to take initiative.
Effective time management and planning skills
Systematic and efficient way of working
Ability to present complex correlations in a clear way.
Knowledge in Statistical Methods
Highly analytic working
Positive Attitude can do attitude

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