Customer Support Specialist

2 days ago


Lahore, Punjab, Pakistan Babyplanet Full time

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Direct message the job poster from Babyplanet.pk

Company Description

Babyplanet.pk is a privately owned baby store dedicated to providing everything for babies and new and expecting moms. We offer a wide range of products including gear, furniture, clothing, feeding items, toys, and accessories. What truly sets us apart is our exceptional service. We are committed to creating a unique and supportive shopping experience for our customers.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in the Lahore District. The Customer Support Specialist will handle customer inquiries, maintain customer satisfaction, provide technical support, and resolve issues promptly. Daily tasks will include communicating with customers through various channels, tracking and documenting customer interactions, and working closely with the team to improve service policies and procedures.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Strong Interpersonal Skills
  • Technical Support abilities
  • Analytical Skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment
  • Proficiency in using customer service software and tools
  • Experience in the retail or baby product industry is a plus
  • Bachelor's degree or equivalent work experience in a related field
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Retail
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