Customer Experience Specialist

4 weeks ago


Islamabad, Islamabad, Pakistan ibex Full time

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Salary: Up to PKR 55,000

Working Hours: 9

Key Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification

Job Specification:

  • O Levels/Matric or above
  • Age limit: 18-45
  • Excellent command over English, with good American or Neutral accent
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive
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