Customer Experience Specialist

1 week ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 800,000 - 1,200,000

Job Summary

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  • Resolve customer complaints via phone, email, mail, or social media.">
  • Use telephones to reach out to customers and verify account information.">
  • Greet customers warmly and ascertain the problem or reason for calling.">
  • Assist with placement of orders, refunds, or exchanges.">
  • Advise on company information.">
  • Take payment information and other pertinent information such as addresses and phone numbers.">
  • Place or cancel orders.">
  • Attempt to persuade customers to reconsider cancellation.">
  • Inform customers of deals and promotions.">
  • Sell products and services.">
  • Utilize computer technology to handle high call volumes.">
  • Work with customer service manager to ensure proper customer service is being delivered.">
  • Compile reports on overall customer satisfaction.">
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Key Responsibilities:

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  • Mainly responsible for resolving customer complaints over the phone or through digital means.">
  • Maintains effective communication with customers regarding order status and product information.">
  • Verifies customer account details using various channels.">
  • Handles orders, returns, and exchange requests in a timely manner.">
  • Ensures accurate provision of information regarding company policies and offerings.">
  • Takes and records vital customer information including addresses and contact numbers.">
  • Effectively manages order cancellations and modifications.">
  • Fosters customer retention by actively seeking to prevent cancellations.">
  • Informs customers about available promotions and special offers.">
  • Demonstrates sales skills while engaging with customers about products and services.">
  • Operates computer systems to manage large volumes of calls efficiently.">
  • Collaborates closely with the Customer Service Manager to guarantee consistent high-quality customer service delivery.">
  • Prepares detailed reports highlighting overall customer satisfaction levels.">
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Requirements

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  • Bachelor's degree in Business Administration, Marketing, or related field preferred but not mandatory.">
  • At least 2 years of experience in a customer-facing role preferably within an IT or Services environment.">
  • Excellent communication and interpersonal skills essential.">
  • Proficient in Microsoft Office Suite and CRM software.">
  • Able to work effectively under pressure meeting strict deadlines.">
  • Results-oriented individual with excellent analytical and problem-solving skills.">
  • Certifications like Certified Customer Service Representative (CCSR) or equivalent preferred.">
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About Us

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We are committed to delivering exceptional customer experiences and strive to build long-lasting relationships with our clients. If you are passionate about providing top-notch service and support, we would love to hear from you

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