Product Information Management Specialist

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview:

The PIM Operations Specialist is responsible for creating, updating, and editing product information data in various ERP systems used in our Zones HQ and other Global geo team locations, ensuring data integrity to support key business operations such as quotes, POs, invoicing, and SKU based reporting. This entails working directly in the ERP system or formatting the information so that it can be transferred to the Global geo teams' ERP system. The resource will be accountable for the daily data management and governance of hardware, software, and services throughout the product lifecycle. The goal is to support sales growth and customer satisfaction by providing complete and accurate product information promptly and employing SKU management best practices.

The following responsibilities apply to the PIM Specialist role:

• Learn, understand and execute the SKU management needs for the designated Zones locations.
• If appropriate, format the SKU information in a manner that can be transferred to other Global geo teams' ERP system.
• Oversee the creation and maintenance of product information as per the policies and procedures in Standard Operating Procedures (SOPs).
• Respond and process all product modification requests in a timely and accurate manner throughout the lifecycle.
• Provide support to Global geo teams during their standard operating hours (local time).
• SKU requests are processed in a timely and accurate manner.
• Other SKU or data related requests or projects are completed in a timely and accurate manner.

• Graduate – Any specialization.
• Written: Successfully prepare written communication. Ability to accurately enter large quantity of data from multiple sources in a prescribed format at the required level of accuracy.
• Verbal: Good articulation and ability to manage escalations professionally.
• Computer Skills: Proficient in Excel, PowerPoint, Word, and Outlook.
• Demonstrate strong accuracy and attention to detail, work with a sense of urgency, and excel in a dynamic, fast paced growth environment.
• Works well in a team environment and is accountable to take ownership to achieve personal and team results.
• Customer-centric focus to investigate and take actions to meet customers\' current and future needs and to interact well with other departments.
• 1-2 years' experience working in an Offshore/Outsourced model in a combined sales/operations/supply chain function; reseller hardware/software industry preferred.
• General understanding of information technology products and terminology preferred.

Zones offers a comprehensive Benefits package. At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8:00 PM to 5:00 AM (Pk time)