Senior Business Analyst

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Business Analysis & Stakeholder Management

• Serve as the primary point of contact for international clients, understanding their business needs and translating them into technical requirements.
• Conduct requirement-gathering sessions, document business processes, and create functional and technical specifications.
• Effectively communicate technical concepts to non-technical stakeholders, ensuring alignment between business goals and technology solutions.
• Manage multiple stakeholders and resolve conflicts to drive successful project execution.

Ecommerce-B2B & API Integration

• Provide strategic insights on B2B eCommerce solutions, including pricing models, customer segmentation, and order workflows.
• Have an understanding of APIs, including RESTful and SOAP APIs, for system integrations (e.g., ERP, CRM, Payment Gateways).
• Work with development teams to define API requirements, ensure proper data flow, and troubleshoot integration issues.

Technical Documentation & Process Optimization

• Utilize business process modeling tools (e.g., Visio, Lucidchart) to map out workflows and suggest improvements.
• Identify opportunities for automation and optimization within eCommerce and B2B operations.

Software Development & Agile Practices

• Work closely with product managers, developers, and QA teams throughout the software development lifecycle (SDLC).
• Define and refine user stories, acceptance criteria, and use cases for Agile teams.
• Assist in system testing, UAT (User Acceptance Testing), and ensure quality assurance standards are met before deployment.

Change Management & Post-Implementation Support

• Act as a change enabler, helping businesses adapt to new technologies and process improvements.
• Provide post-implementation support, ensuring smooth adoption of IT solutions.

Education & Experience Requirements

• Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field.
• 6 - 8 years of experience in Business Analysis, with at least 4-5 years in IT technical documentation.
• Proven experience in B2B eCommerce, APIs, and/or enterprise technology solutions.
• Strong background in international client communication, preferably in the North American market.
• Hands-on experience with eCommerce platforms (e.g., Shopify Plus, Magento, SAP Commerce Cloud, BigCommerce).
• Expertise in API integration, ERP/CRM systems, and process automation.
• Proficiency in business process modeling tools (e.g., Visio, Lucidchart) and project management tools (Jira, Confluence).
• CBAP (Certified Business Analysis Professional) and ITIL certifications are preferred.
• Strong analytical and problem-solving skills – Ability to break down complex business problems and recommend effective solutions.
• Excellent communication and stakeholder management – Ability to engage both technical and non-technical audiences.
• Deep understanding of APIs, system integrations, and data workflows in B2B eCommerce.
• Agile and SDLC expertise – Comfortable working in Agile environments and driving projects from requirements to execution.
• Change management and adaptability – Ability to drive business process changes and manage user adoption.
• Multitasking and time management – Ability to prioritize tasks and manage multiple projects effectively.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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