Assistant Manager Workplace Experience

Unilever is currently hiring for an Assistant Manager Workplace Experience & Operations

Function: HR
Work Level: WL1
Reports to: Manager Employee Experience
Location: Lahore Office

Terms & Conditions: Full Time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Our Uniops team is embarking on an exciting journey. This role is responsible for leading the Workplace Services strategy and execution, and being accountable for the day-to-day delivery of Workplace Services in line with established service levels and strategy. The scope includes Facilities Management, in-house FM Contractor management, and activities across other Workplace Services areas such as Real Estate, Travel & Fleet, Projects, and Agile Working.

If you are a self-starter who can effectively lead a team, build relationships, drive performance of third-party suppliers, and manage change in the workplace environment while balancing sensitivities and local nuances, then we would love to hear from you

MAIN RESPONSIBILITIES

• Be accountable for day-to-day service delivery in line with service levels provided by third parties or in-house.
  • Lead regional Workplace Services and service delivery with a team of 2.
    • Manage operations and multiple service providers for facilities, cleaning, and fleet services.
      • Partner with business leaders to provide optimal workplace experiences and operations.
        • Set strategy for in-house FM contractors and monitor their service levels.
          • Coordinate safety operations with the safety team.
            • Ensure compliance with governance and controls in all Workplace processes.
              • Manage regional budget for workplace services.
                • Negotiate costs with contractors and service providers, and collaborate with procurement on agreements.
                  • Drive workplace change initiatives through employee communication.
                    • Conduct performance reviews with service providers and internal teams, ensuring accountability.
                      • Build and maintain relationships with service providers and stakeholders.
                        • Support management of international visitors and visa processes.

QUALIFICATIONS & SKILLS

• Minimum 4 years' experience in General Affairs, Facility Management, preferably in FMCG/Manufacturing.
  • Experience leading capability initiatives and managing external/internal teams.

Skills

• Stakeholder management of third-party providers.
  • Managing insourced operations.
    • Ability to influence senior stakeholders.
      • Project and Change Management skills.
        • Cost control and budgeting expertise.
          • Excellent communication skills, both oral and written.

LEADERSHIP BEHAVIOR

• Results-oriented with resilience and collaboration skills.
  • High standards for personal and team performance.
    • Customer-focused mindset, continuously seeking improvement.
      • Humility and service-oriented leadership.
        • Curiosity and continuous learning.

Unilever is committed to diversity, equity, and inclusion. We encourage applicants to share any support or access requirements during the recruitment process.