Sr. Manager Business Insights

1 week ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time

Department & Function: Govt. & Corporate Sales

Position: Senior Manager Business Insights & Operations

Location: Islamabad

Reporting to: Deputy Director Gov. & Corporate Sales & Services

Job Type: Permanent

Job Purpose:

  • Manager Business Insights & Operations play a crucial role in driving the business growth strategies of GCSS. The role is responsible for various aspects of channel management, BI & reporting, System & Process and governance. The position works closely with sales, product and Industry growth departments to achieve the business objectives

Job Responsibilities:

Channel Planning & Strategy:

  • Responsible for overall channel planning strategy and channel operations management
  • Look after bill waivers and subsidy disbursement management
  • Contract management & look back analysis (Customer commitment analysis)
  • Responsible for development of commission policies and monthly commission management including calculation, analysis, optimization and disbursement for the Corporate Channel
  • End to end management of yearly planning of regional head count requirements with relevant stakeholders, allocation and regional structure implementation
  • Responsible for channel need identification and channel capability development, system automation and development related to Channel management projects
  • Introduce and establish alternate & adjacent channel for sales including designing and executing Channel Promos

Reporting, Analysis & Business Insights:

  • Develop and maintain reporting frameworks to track key performance indicators (KPIs) and provide regular updates to stakeholders
  • Conduct in-depth data analysis to identify trends, patterns, and opportunities for improvement
  • Create dashboards, scorecards, and other visualization tools to provide real-time insights into key business metrics
  • Collaborate with cross-functional teams to identify data needs and requirements

Function-wise KPI Monitoring & Tracking:

  • Define and track function-specific KPIs to measure performance and drive accountability
  • Implement systems and processes for ongoing monitoring and tracking of KPIs to identify areas for improvement and make recommendations for optimization Analyze KPI data

System & Processes/Governance:

  • Evaluate existing systems and processes to identify opportunities for optimization & implement improvements to streamline workflows and enhance efficiency
  • Provide training and support to end-users on new systems and processes
  • Conduct regular audits and reviews to assess compliance and identify areas for improvement.

Qualifications:

  • Hold a Master's degree preferably in business management

Job Specific Skills:

  • Deep insight of Channel Planning & Development with strong analytical skills
  • Strong analytical and problem-solving skills with the ability to translate data
  • Excellent communication and presentation abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Knowledge of core learning theories, thought leaders, best-practice approaches, current trends, and associations and sources of new information.

Experience:

  • 6-8 years of relevant work experience
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