Customer Service Representative

6 days ago


Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Description:

Customer Service Representative

Salary: Rs. 45000/- To Rs. 60/-

Job Duties & Responsibilities:

  • Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
  • Respond to customer inquiries and issues in a timely and efficient manner
  • Troubleshoot and resolve technical issues with the services.
  • Escalate complex issues to the appropriate department or team member for further assistance
  • Document and track customer interactions and issues as per company policies
  • Gather customer feedback and provide suggestions for improvements to products and services
  • Participate in ongoing training and development to stay informed about new products and services
  • Collaborate with other departments within the company to ensure a seamless customer experience
  • Meet and exceed customer satisfaction metrics and goals

Required Skills:

  • Strong customer service and technical support skills
  • Excellent English communication and problem-solving skills
  • Strong ability to multitask and prioritize
  • Experience with SAP and other software like CRM is a plus
  • Ability to work effectively in a team-oriented environment

Salary + Benefits:

  • Salary (As per the Interview)
  • EOBI
  • Provident Fund
  • Monthly Performance based Bonus
  • Appreciation based Lunch/Dinner/Trips
  • Bi-Annual Increments + Performance-based Increments on Salary
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