Technical Support Engineer

3 days ago


Islamabad, Islamabad, Pakistan Ähdus Technology GmbH Full time
Technical Support Engineer (German-Speaking)

Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbH.

Job Details

Job Title: Technical Support Engineer (German-Speaking)

Department: Customer Support

Location: Islamabad, Pakistan (Onsite or Hybrid)

Job Type: Full-Time

About the Role

We are seeking a German-speaking Technical Support Engineer to join our support team in Islamabad. You will assist global customers with resolving technical issues related to web infrastructure, Linux servers, network security, CDN, and Web Application Firewalls (WAF). Your role is to be the first point of contact, providing timely and effective technical solutions and ensuring excellent customer service.

Key Responsibilities
  • Provide Tier 1 technical support via email and ticketing systems in German and English
  • Troubleshoot issues related to Linux, networking, firewalls, CDN, and WAF
  • Guide customers through system configuration, usage, and optimization
  • Collaborate with Tier 2/3 teams to escalate complex issues
  • Document known issues and solutions; create support content
  • Maintain professional communication and high customer satisfaction
Requirements
  • Minimum 2 years in technical support, IT helpdesk, or network/system administration
  • Good understanding of Linux, HTTP/HTTPS, web infrastructure, and basic network security
  • Ability to work independently and solve problems systematically
  • Strong English communication skills (written & spoken)
  • Basic to intermediate German skills (B1 or higher preferred)
Preferred Qualifications
  • Experience with CDNs, cloud platforms, or cybersecurity tools
  • Experience with customer service platforms like Zendesk, Jira, or Freshdesk
  • Knowledge of DDoS protection, SSL, and web performance tools
What We Offer
  • Work with a global customer base and advanced web security products
  • Supportive team environment in Islamabad
  • Competitive salary and benefits
  • Career growth in network and cloud security
Additional Information

This job posting appears active; no indications of expiration are present.

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