Senior Manager

2 weeks ago

Karachi, Sindh, Pakistan Standard Chartered Life and Careers Full time
Senior Manager - Domestic Order Cross Border Order

Senior Manager Domestic Order Cross Border Order will be required to contribute towards compliance for Production Order / DOCBO cases and cost control related to business as usual and ensure error free and timely processing of DOCBO / Production Orders for clients, carry out other relevant activities with the maximum efficiency, accuracy, security & control for both internal & external stakeholders and authorities in accordance with AML/CFT (Anti Money Laundering / Combating Financing of Terrorism) guidelines.

Business:
  1. Ensure response submission to the Authorities i.e.: LEA (Law Enforcement Agencies) and Regulators as per their requirement.
  2. Liaise with stakeholders to make the process streamline & escalate potential gaps with them.
  3. Maintain thorough knowledge of bank products across all segments.
  4. Ensure improvement plans are being initiated and implemented. A3 target is met.
  5. Liaise with LEA when necessary to ensure compliance of the DOCBO Cases.
  6. Undertake ad-hoc duties as and when delegated by Line Manager and Country Head, Servicing & Transacting, Pakistan.
Processes:
  1. Carefully examine and process DOCBO (Domestic Order Cross Border Order) cases & queries received from various Authorities in relation to provision of Information / Record against SCBPL (Standard Chartered Bank Pakistan Limited) account holders.
  2. Ensure that every Production order received within cut-off is processed; otherwise, there must be a proper reason against each pending Production order.
  3. Follow-up on the pending Production orders and make sure that the targeted TAT (Turnaround Time) is not breached.
  4. Act and respond to all queries / instructions received from relevant stakeholders and authorities.
  5. Ensure all operational processes are robust and deliver at excellent levels of costs and quality.
  6. Manage the maintenance of operational integrity across business within areas of responsibility.
  7. Manage potential conflict of interests and priorities of different business operations to ensure optimal business outcomes.
  8. Ensure all Key Risk Indicators and Operational Risks are addressed, appropriately dealt with, and resolved.
  9. Proactively identify and analyse inherent risks within the department and recommend ways of minimizing risk.
  10. Review procedures and systems to suggest improvements and enhancements to current practices.
Risk Management:
  1. Effectively manage risks and create a robust control environment.
  2. Coordinating, facilitating and promoting understanding of Operational Risk and its implementation and management of Governance & Control within the Unit.
Governance:
  1. Ensure that all processes / practices in the Unit comply with Bank's Risk and Compliance procedures to minimize security and risk exposure.
  2. Formulate improvements in operating procedures to effectively manage risks and create a robust control environment.
  3. Ensure adherence to all CST (Control Sample Testing) and HCL (Health Checklist).
  4. Assist in coordinating, facilitating and promoting understanding of Operational Risk and its implementation and management of or within the Unit.
Key StakeholderInternal Stakeholders:

All SCB positions other than the positions indicated in the department/unit's Org-Chart. Example: Internal customers / liaisons etc.

External Stakeholders:

SBP
Local Audit Firms
Law Enforcement Agencies and FBR
Security Exchange Commission Pakistan

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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