Lead Analyst

1 day ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as an IT Security Analyst.

Responsibilities include:

  1. Collaborate closely with global and regional teams across different functions regarding log monitoring strategy, operating model, implementation, and service delivery.
  2. Perform process gap analysis, document findings as MSII, and drive closure.
  3. Interact with project managers, business analysts, and developers to detail business requirements and drive quality end-to-end automation in an agile manner.
  4. Lead initiatives to improve adherence to IT service controls and service management key control indicators.
  5. Provide regular and timely updates to management on progress, highlighting key challenges that may require escalation.
  6. Deliver log monitoring services in accordance with Service Level and Performance Level agreements.
  7. Prepare and share weekly/monthly performance reports with management and analyze trends.
  8. Participate in security audits and assessments, both internal and external.
  9. Work with key stakeholders to resolve queries/escalations, thereby improving customer satisfaction levels.
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