Business Analyst

3 weeks ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as a Service Now Business Analyst.

In this role, you will:

  1. Collaborate with delivery partners and subject matter experts to gather, translate, and clarify requirements, and define design options. Support Software Delivery and IT Operations by translating business requirements into detailed functional requirements and designs, representing the voice of the customer and business.
  2. Manage implementation activities, including planning, controlling, and reporting on the deployment of change products. Focus on accelerating benefits and minimizing risks during deployment, including managing readiness and early stages of implementation like pilots. Work closely with Process Consultants in reengineering projects to analyze and improve business processes.
  3. Lead design work streams or teams, managing GTC Analysts, SMEs, and resources from delivery partners. Collaborate closely with other SMEs and delivery partners.
  4. Serve as a major point of contact with business and IT. Work independently with high flexibility, engaging with stakeholders at all levels. Manage multiple initiatives simultaneously and lead analyst activities in larger projects.
  5. Translate complex information clearly and effectively for different audiences. Utilize demand management best practices and relationship management skills to influence decisions and advocate for stakeholders.
  6. Gather requirements and manage all releases into the environment, supporting testing and obtaining stakeholder approval. Use tools like ITBM, Jira, Confluence, and SharePoint, ensuring all content is thoroughly documented.
  7. Understand current stakeholder needs and anticipate future requirements to manage expectations. Prioritize requirements based on customer and business needs.
  8. Align solutions with the Group's priorities, business drivers, and competitive strategy, considering risk and reward. Communicate effectively through reporting and other channels.
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