Onboarding Consultant

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Direct message the job poster from Joblogic Service Management Software

5th Floor, The Enterprise Building, Multan Rd, Eden Value Homes, Lahore.

About us:

Business type: UK-based product company

Industry: SaaS, field service management

Company size: 450-500 people (including 03 offices: Pakistan, Vietnam & UK – HO)

Established in 1998, JOBLOGIC is the fastest growing UK-based SaaS Company, with offices in the UK, Pakistan and Vietnam. We have been in the business for over 20 years, currently enjoying significant growth and expanding our operations nationwide.

JOBLOGIC is a leading industry in service management software, providing field service businesses (i.e, HVACR, Plumbing & Heating and Electrical Contracting and Maintenance) across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.

For more information, visit us at: WEBSITE: HERE | YOUTUBE: HERE | LINKEDIN: HERE

About the role:

We are seeking a dedicated and detail-oriented Onboarding Consultant to join our expanding team. As an Technical Onboarding Consultant at Joblogic, you will play a crucial role in ensuring a seamless transition for our new customers.

What Your Main Focus Will Be:

• Collaborate with customers to understand their specific SAAS requirements and business processes.
• Develop and implement tailored onboarding plans for each customer, ensuring a smooth transition to Joblogic.
• Configure and customize the Joblogic platform according to customer needs and preferences.
• Provide support to customers to ensure they are fully proficient in using Joblogic.
• Act as the primary point of contact for customers during the onboarding and implementation process, addressing any concerns or issues promptly.
• Work closely with internal teams, including sales, technical teams, customer support, and training, to ensure a coordinated and successful onboarding experience for customers.
• Stay updated on industry trends and best practices related to SAAS implementation and onboarding.

What You Bring:

Required Qualifications:

• Bachelor's degree in business administration, Information Technology, or a related field.
• Proven experience in SAAS implementation and onboarding, preferably in a customer-facing role.
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
• Proficiency in using SAAS platforms and related technologies.
• A proactive and results-driven mindset, with a focus on delivering exceptional customer experiences.

What we Offer:

• Professional Working environment
• Life Insurance & Medical Insurance (Including Family)
• OPD
• Provident Fund
• Maximum 45 Weekly Hours (Monday-Friday)
• Remote Working (During Pandemic Situation)
• Company trip
• Have a chance to work onsite with the UK team.

Hiring process:

The interview process will consist of multiple stages, during which the successful candidate must demonstrate their alignment with essential requirements and relevant experience.

Apply now or send your resume at Careers.pk@joblogic.com

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionConsulting, Information Technology, and Sales
• IndustriesSoftware Development and IT Services and IT Consulting

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