Assistant Manager/ Sr Exec. Systems and Processes

2 weeks ago

Islamabad, Islamabad, Pakistan Telenor Full time
Last Date to Apply: 5th May, 2025

Employment Type: This is a full-time position.

Grade: This is a grade 2 position JG-2A/2B. (permanent)

Location: This role is based in Islamabad, Pakistan. (On-Site)

About the role:

As the Assistant Manager - Systems & Processes, you will play a critical role in managing process automation, designing and implementing new processes, gathering business requirements, and supporting systems development across the commercial division. You will act as a liaison between business and technology teams to ensure smooth execution and delivery of projects, change requests, and system enhancements.

Your Impactful Goals will include:
  • Lead multiple and complex system and process-related projects.
  • Act as the primary liaison between the Commercial and Technology divisions.
  • Contribute to product planning, roadmaps, and screening processes.
  • Actively participate in roadmap iteration sessions with internal and external stakeholders.
  • Manage development bandwidth, ensuring proper prioritization and timely delivery of solutions.
  • Lead and coordinate with cross-functional teams on major releases and initiatives.
  • Manage change requests, sprint planning, and system release cycles.
  • Conduct thorough product scoping in collaboration with various teams.
  • Present project/release cases to relevant decision-making forums for approvals.
  • Ensure timely delivery and maintain visibility of project status for stakeholders at all levels.
  • Coordinate product testing and rollout with marketing, sales, technology, and customer service teams.
  • Align planning with the strategic goals of the department and broader organization.
  • Maintain technical/business knowledge of the BSS (Business Support Systems) domain.

Your Typical Day will look like:

What will the incumbent's day to day responsibilities look like?
  • Monitoring project progress and planning upcoming activities.
  • Managing stakeholder alignment and building productive relationships.
  • Preparing and delivering presentations to ensure project/release visibility across the organization.
  • Coordinating with Commercial, Finance, and Technology stakeholders.
  • Working for visibility on roadmap items and change requests.
  • Supporting issue resolution with a solution-oriented approach.
  • Promoting innovation and cultivating a creative team culture.
  • Participating in management and cross-functional team (CFT) meetings.
  • Driving agile/traditional practices and continuous improvement.
Your Career Path:

This role offers opportunities for growth within the commercial division, including:
  • Rotation into other functional areas.
  • Progression into higher management positions.
What we're looking for:

Education:Minimum Bachelor's in IT or Business.MBA is preferred.

Experience:Minimum 4 years of relevant experience in Channel Planning, Product Development, or as a Business Analyst in the telecom industry.

Functional Skills/Knowledge Areas:
  • Proven experience in product development within a telecom environment.
  • Strong grasp of traditional and agile project management methodologies.
  • Sound understanding of BSS (Business Support Systems), including ,Distribution management systems, ,CRM,VAS, billing, and recharge systems.
  • Project management skills and experience.
  • Excellent leadership, analytical, communication, and negotiation skills.
  • Strong command of written and spoken English.
  • Ability to work independently and handle pressure effectively.
  • Ability to engage and communicate with all levels of stakeholders, including senior management.
Why should you join us at Telenor?

At Telenor Pakistan, we're more than just a workplace-we're a community where learning and growth are at the core of everything we do. We provide a platform that nurtures your professional and personal development, empowering you to excel in your chosen field and realize your potential in a dynamic, collaborative environment. As an equal opportunity employer, we celebrate diversity and inclusivity, fostering an open and flexible environment where new ideas are welcomed.

As a learning organization, we value curiosity and innovation, encouraging hands-on experiences and continuous growth. Our culture, built on Telenor's four guiding behaviors, sets us apart:
  • Always Explore: We believe growth is achieved through daily learning. We encourage you to challenge norms, embrace curiosity, experiment, and learn from every step.
  • Create Together: We know that diverse teams yield the best solutions. By bringing together varied perspectives, we support, share, and help each other succeed.
  • Keep Promises: Trust is essential to all relationships. We take ownership and pride in delivering with accuracy and integrity.
  • Be Respectful: We prioritize empathy and respect, meeting everyone at eye level, listening intently, and showing care.
Join us to be mentored, empowered, and inspired and become part of a team that positively impacts over 40 million lives every day
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