Customer Support Executive

4 weeks ago

Lahore, Punjab, Pakistan DP World Full time

JOB TITLE: Customer Support Executive

JOB LOCATION: Lahore, Islamabad and Sialkot

WHAT YOU WILL DO:

The position holder will be responsible for planning, organizing and coordinating the movement of shipments based on customer requirements. The incumbent must work closely with a Field Sales team and operations team. He / She must have sound knowledge and understanding of the customer's freight & shipping requirements.

  • Must be capable of selling the full range of DP World Logistics services and products to customers
  • Provide professional representation of DP World Logistics in satisfying customer needs and expectations.
  • Develop and maintain strong professional relationships with customers by ensuring the highest level of customer satisfaction continuously.
  • Timely customer complaint reparation and inquiry response.
  • Management and retention of defined customer portfolio.
  • Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
  • Work closely with the sales team, operations team, finance team and management.
  • Action and respond to sales leads/sales messages/routing orders/letter of no objections in a timely fashion

WHAT YOU BRING (Skills, Qualification & Experience):

  • Graduate in any field (preferred BBA)
  • PIFFA Diploma (preferred)
  • Solid & demonstrated working knowledge of the Freight Forwarding Industry
  • Strong negotiable skills
  • Sound knowledge of the Pakistani market.
  • Ability to prioritize multiple tasks to meet various deadlines
  • Sound computer skills with proficiency in MS Office (Outlook, Word, Excel & PowerPoint)
  • Effective verbal, written, and interpersonal skills. The ability to communicate with customers, carriers, networking offices.
  • He / She can speak and write fluent English - additional languages are a bonus, but not a must.
  • Freight Forwarding experience is mandatory.
  • Minimum 3 years of working experience in Sales & Business Support position.
#J-18808-Ljbffr

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan DesignCoffers Full time

    Customer Support Executive - Expertise In Fiverr, Upwork, And PeopleperhourWe are looking for fresh graduates with a Bachelor's degree in Accounting or a related field to join our team as Customer Support Executives. The ideal candidates will have specialized expertise in Fiverr, Upwork, and PeoplePerHour.Job SpecificationExcellent communication skills, both...

  • Customer Support Executive

    4 weeks ago

    Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    Customer Support Executive Diem Technologies Incorporated , Pakistan Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers...

  • Customer Services

    2 weeks ago

    Lahore, Punjab, Pakistan 247 Support Full time

    Bachelor's degree in any discipline, preferably in business, marketing, or communication, with a minimum CGPA of 3Customer ServicesWe are seeking fresh graduates for On Rotation Customer Services job in our Lahore-based Office. As a successful candidate, you will join our dynamic team and provide support to our valued customers on rotation basis.Job days are...

  • Customer Support Executive

    4 weeks ago

    Lahore, Punjab, Pakistan Dubizzle Labs Full time

    Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...

  • Customer Support Executives

    2 weeks ago

    Lahore, Punjab, Pakistan Digitify Pakistan Pvt Ltd Full time

    Apply before July 10th 2025 Negotiable HybridWe are seeking a highly motivated and customer-centric individual with a passion for delivering exceptional support experiences. The ideal candidate possesses excellent communication and problem-solving skills, thrives in a fast-paced environment, and is dedicated to exceeding customer...

  • Customer Support Executive

    4 weeks ago

    Lahore, Punjab, Pakistan ibex Full time

    Customer Support Executive - Domestic (Lahore) ibex, Pakistan Overview: We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan EpicZone Technologies Full time

    Customer Support ExecutiveEpicZone Technologies, PakistanWe are looking for someone to provide Customer Support Executive Services to our global clientele. This job requires someone who is talented and fully understands the call center culture and how they operate. You must have previous experience working in a Call Center or BPO Company; otherwise, you will...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan PakWheels Full time

    As a Customer Support Executive at PakWheels.com, you will be at the forefront of transforming the customer experience for automotive buyers and sellers across Pakistan. This role requires a proactive and highly organized individual with strong communication and problem-solving skills to provide exceptional support. You will work closely with customers over...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan UNAVAILABLE Full time

    OverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan ibex Full time

    Job DescriptionOverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer...