Manager Property Management

4 weeks ago


Lahore, Punjab, Pakistan Zameen Full time

Job Title: Human Resource Professional | Recruiter | Headhunter | Technical Recruiter | Employee Engagement | Talent Acquisition Specialist | HRBP | Ucpian

Job Brief:

The candidate will be responsible for overseeing the commercial operations of the building, ensuring smooth delivery of services to all stakeholders, driving revenue and profitability, and implementing sustainable practices.

Job Responsibilities:
  • Oversee CAM collection, reporting, and defaulter management.
  • Manage customer relations, ensuring high occupancy through short- and long-term rental operations.
  • Handle legal contracts and ensure compliance.
  • Develop and implement resident engagement strategies.
  • Coordinate with Head Office on ad hoc commercial assignments.
  • Ensure effective communication with residents and facilitate secondary sales.
  • Manage complaint resolution and ensure TATs are met according to SLAs.
  • Foster relationships with vendors, affiliates, and residents to maintain smooth operations.
  • Responsible for facility and property management affairs.
  • Devise & improve SOPs related to residents and enable administration to implement the same.
  • Design and exercise control mechanisms with respect to short- and long-term tenants, including access management and gate protocols to maintain quality occupancy.
  • Manage collections including CAM and other commercial fees.
  • Keep residents informed on contract changes or issues, ensuring retention and satisfaction.
  • Collaborate on marketing campaigns to promote the property.
  • Achieve targets for revenue, occupancy, customer satisfaction, and complaint resolution.
Job Requirements:

Qualification: Graduation (Preferably Masters) in Management & Marketing

Experience: 4-5 Years of relevant experience (Commercial)

Location: Lahore

Operations & Administration:
  • Design & implement SOPs for optimum building operations and deploy controls to ensure a comfortable environment for the customers/tenants/guests.
  • Create, develop and exploit commercial opportunities to increase the company's income through existing and potential new clients.
Negotiation:
  • Negotiate the terms of tenancy agreements and manage partnerships with both clients and tenants.
Customers & Stakeholders:
  • Work in a highly collaborative manner with internal and external stakeholders to effectively communicate the value proposition.
Additional Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Business Development, General Business, Customer Service
  • Industries: Real Estate, Construction, Hospitality

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