Business Operations Specialist

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Office timings: 7:30 AM to 4:30 PM (On-site)

Introduction:

The Operations Excellence team at B3Networks plays a critical role in enabling service providers and internal business units to operate efficiently. As part of our strategy to scale global partnerships and internal support excellence, this team leads process optimization, ensures accountability, and delivers operational insights that support our growth as well as growth of our partners.

Job Summary:

The Business Operations specialist will be responsible for the execution, auditing and driving improvement initiatives of our service providers and our internal business teams in line with our best in class service standards.

This role focuses on executing and improving key operational processes involving internal teams and service provider partners. The Specialist will be responsible for analyzing workflows, ensuring compliance, supporting issue resolution, and identifying areas for process improvement.

Key Responsibilities:

• Monitor and track service performance against defined standards, ensuring adherence to processes.
• Collect, organize, and analyze data related to partner operations, identifying gaps and improvement areas.
• Support compliance tracking by ensuring service providers follow established workflows.
• Assist in technical incident management by monitoring issue resolution processes, identifying recurring challenges, and collaborating with internal and external teams to streamline incident handling for faster turnaround times.
• Implement feedback mechanisms by gathering and documenting insights from internal teams and partners.
• Develop and maintain process reports that highlight performance trends, bottlenecks, and areas of improvement.
• Collaborate with internal teams to refine service pathways and improve efficiency.
• Support automation initiatives to streamline workflows and reduce manual dependencies.
• Facilitate service providers' operations scalability through training, documentation, and up-to-date guidelines.
• Take ownership of recurring BAU tasks such as monthly reports, incident process coordination, and partner operations follow-ups.

REQUIREMENT

Education & Experience:

• Bachelor's degree in Business, Operations, Data Analytics, or a related field.
• 3+ years of experience in business operations and/or customer success, preferably in tech, telecom, or SaaS industries.
• A good cultural fit to the company.
• Proficiency in data analysis and reporting, with the ability to identify trends and translate them into actionable improvements. Familiarity with data visualization tools is a plus.
• Ability to track, measure, and report process efficiency.
• Good communication skills for liaising between teams and partners.

Technical Skills:

• Solid Jira service management and support ticketing skills.
• Strong analytical skills with the ability to interpret reports and translate findings into actionable improvement plans.
• Ability to adapt quickly to a fast-paced, evolving tech environment; openness to learning and working with new tools and technologies is essential for long-term success in this role.

Preferred:

• Experience in telecom, tech startups, or SaaS marketing.
• Ability to work in a fast-paced, evolving environment.

Please apply directly or share your resume on hr-pk@b3networks.com with the subject line as ' Business Operations Specialist'.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionConsulting, Information Technology, and Sales
• IndustriesIT Services and IT Consulting

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