Customer Support Officer

3 weeks ago


Lahore, Punjab, Pakistan Halan Microfinance Bank Full time

Qualification & Experience:

Graduate, 1-2 years of relevant experience

Key Responsibilities:

  • Welcome prospects and clients, respond to their inquiries, and provide clear information on products, services, pricing, and conditions.
  • Collect and input client information to assess profiles, eligibility, and needs using appropriate systems.
  • Open new client accounts and ensure accurate data entry into core banking systems.
  • Process client transactions such as account openings, service subscriptions, fund transfers, ATM card/chequebook issuance, etc.
  • Record loan applications and explain the next steps and required documentation.
  • Prepare loan disbursement files and conduct pre-disbursement interviews with clients.
  • Log and escalate client complaints as per the bank's procedure.
  • Maintain organized and compliant records by classifying and archiving client files as per internal archiving policies.
  • Uphold principles of Fair Trade and Customer Protection through transparency, trust, fairness, and accountability.
  • Deliver outstanding customer service by creating a welcoming environment, offering product guidance, and maintaining high service standards.
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