Support Configuration Specialist

4 weeks ago


Lahore, Punjab, Pakistan CTO 247 Pvt Ltd (A Stewart Company) Full time

Primary

Completing daily configuration requests from a ticketing system. Nearly all work will be done through the application's GUI interface and training will be provided.

Daily tasks include but are not limited to:

  1. Creating and modifying various workflow tasks.
  2. Adding, removing, and modifying user/customer/subscriber accounts.
  3. Adding, removing, and modifying customer accounts.
  4. Pricing configuration changes.
  5. Document management (modifying, field mapping, etc.).
  6. Configuring new products and notes.
  7. Working with technical support analysts to troubleshoot scenarios through the application interface.
  8. Integration setup and troubleshooting.
  9. Testing new deployments or setups.
  10. Working with project managers and participating in project meetings to determine configuration needs.
Job Specification

MS/BS in computer sciences or related field. At least 5 years of experience in development, particularly in configuration. Strong communication skills, organization, and attention to detail. Ability to prioritize workload to meet deadlines/SLAs. Effective troubleshooting skills. Fluent in SQL, with the ability to write ad hoc reports and complex queries. Experience with C# programming language. Business analyst or quality control experience is preferred. Experience with XML and electronic B2B integrations utilizing XML files and an API is a plus. Knowledge of Office/automation is also a plus.

Information Technology and Services - Lahore, Pakistan

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