Support Configuration Specialist
4 weeks ago
Primary
Completing daily configuration requests from a ticketing system. Nearly all work will be done through the application's GUI interface and training will be provided.
Daily tasks include but are not limited to:
- Creating and modifying various workflow tasks.
- Adding, removing, and modifying user/customer/subscriber accounts.
- Adding, removing, and modifying customer accounts.
- Pricing configuration changes.
- Document management (modifying, field mapping, etc.).
- Configuring new products and notes.
- Working with technical support analysts to troubleshoot scenarios through the application interface.
- Integration setup and troubleshooting.
- Testing new deployments or setups.
- Working with project managers and participating in project meetings to determine configuration needs.
MS/BS in computer sciences or related field. At least 5 years of experience in development, particularly in configuration. Strong communication skills, organization, and attention to detail. Ability to prioritize workload to meet deadlines/SLAs. Effective troubleshooting skills. Fluent in SQL, with the ability to write ad hoc reports and complex queries. Experience with C# programming language. Business analyst or quality control experience is preferred. Experience with XML and electronic B2B integrations utilizing XML files and an API is a plus. Knowledge of Office/automation is also a plus.
Information Technology and Services - Lahore, Pakistan
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