Junior Merchant Onboarding Specialist

15 hours ago

Lahore, Punjab, Pakistan Egora Full time

Job Title: Junior Merchant Onboarding Specialist – Reservations

Location: DHA Phase 5, Lahore (Onsite)

Job Type: Full-time

Timing: 11:00 AM – 07:00 PM

Overview

We are seeking a Junior Merchant Onboarding Specialist who will focus on onboarding restaurants, cafés, and venues to Egora's Reservation App. You will be responsible for ensuring each merchant is set up correctly, trained to use the system, and confident in managing reservations. This role is ideal for someone who enjoys working with people, understands hospitality workflows, and can explain tech in a simple, friendly way.

Responsibilities
  • Guide new venues through the Reservation App onboarding process.
  • Collect and upload merchant information including business details, table layouts, and booking preferences.
  • Train restaurant and café staff on using the app (both in person and online).
  • Troubleshoot setup issues and provide timely support.
  • Ensure every merchant has a smooth go-live experience.
  • Gather feedback from merchants to improve the onboarding experience.
Qualifications and Skills
  • Strong communication and relationship-building skills.
  • Ability to explain software clearly to non-technical users.
  • Organised, detail-oriented, and comfortable managing multiple onboardings at once.
  • Prior experience in hospitality, app merchant onboarding, or customer support is a plus.
  • Bachelor's degree in Business, Hospitality, IT, or a related field preferred.
  • Positive attitude, willingness to learn, and ability to adapt in a fast-paced environment.
Benefits
  • Competitive salary package.
  • Opportunities for growth and career development.
  • Collaborative and dynamic work environment in a growing tech company.
  • Access to a gaming room for relaxation.
  • Team-building activities.
How to Apply

If you enjoy helping businesses succeed, love hospitality, and want to be part of a fast-growing company making an impact in the restaurant tech space, we'd love to hear from you Apply now by sending your resume to careers@egora.pk.

Egora is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.


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