Junior Merchant Onboarding Specialist

1 week ago

Lahore, Punjab, Pakistan Egora Full time 1,800,000 - 2,400,000 per year

Job Title:
Junior Merchant Onboarding Specialist – Reservations

Location:
DHA Phase 5, Lahore (Onsite)

Job Type:
Full-time

Salary:
Rs 40,000 – Rs 55,000

Timing:
11:00 AM – 07:00 PM

About Us:

Egora is a fast-growing tech company revolutionising the hospitality industry. Our Reservation App helps restaurants and cafés simplify table bookings, manage guest waitlists, and increase reservations through our marketplace. We work closely with venues to streamline their front-of-house operations and improve guest experiences.

Job Overview:

We are seeking a Junior Merchant Onboarding Specialist who will focus on onboarding restaurants, cafés, and venues to Egora's Reservation App. You will be responsible for ensuring each merchant is set up correctly, trained to use the system, and confident in managing reservations. This role is ideal for someone who enjoys working with people, understands hospitality workflows, and can explain tech in a simple, friendly way.

Key Responsibilities:

  • Guide new venues through the Reservation App onboarding process.
  • Collect and upload merchant information including business details, table layouts, and booking preferences.
  • Train restaurant and café staff on using the app (both in person and online).
  • Troubleshoot setup issues and provide timely support.
  • Ensure every merchant has a smooth go-live experience.
  • Gather feedback from merchants to improve the onboarding experience.

Qualifications and Skills:

  • Strong communication and relationship-building skills.
  • Ability to explain software clearly to non-technical users.
  • Organised, detail-oriented, and comfortable managing multiple onboardings at once.
  • Prior experience in hospitality, app merchant onboarding, or customer support is a plus.
  • Bachelor's degree in Business, Hospitality, IT, or a related field preferred.
  • Positive attitude, willingness to learn, and ability to adapt in a fast-paced environment.

Benefits:

  • Competitive salary package.
  • Opportunities for growth and career development.
  • Collaborative and dynamic work environment in a growing tech company.
  • Access to a gaming room for relaxation.
  • Team-building activities.

How to Apply:

If you enjoy helping businesses succeed, love hospitality, and want to be part of a fast-growing company making an impact in the restaurant tech space, we'd love to hear from you Apply now by sending your resume to

.

Egora is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

Note: This job description is intended to convey essential information about the position and is not an exhaustive list of duties or responsibilities.

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