Platform Implementation Specialist

1 day ago

Lahore, Punjab, Pakistan beBeeSpecialist Full time 55,000 - 85,000
Technical Support Specialist Opportunity

We are looking for a skilled technical support specialist to oversee the onboarding process of new clients and ensure seamless setup of our customer data platform.

The ideal candidate will possess excellent written English skills, confidence in client communication via email and Slack, and 3+ years of experience in technical support, onboarding, or implementation roles.

  • Configure our product application for new Shopify merchants.
  • Implement tracking integrations for Google Analytics, Meta Pixel/CAPI, Google Ads, Klaviyo, and more.
  • Ensure each setup aligns with client goals and technical requirements.
  • Use browser DevTools to inspect event payloads and network calls.
  • Validate pixel events across Shopify Liquid and headless frontends (e.g., Hydrogen).
  • Identify and resolve tracking issues quickly; escalate complex cases appropriately.
  • Maintain accurate, client-specific implementation documentation.
  • Follow structured onboarding checklists and contribute to process improvements.
  • Keep internal documentation and knowledge bases up to date.
  • Help train support automation tools with reliable, technical input.
Required Skills and Qualifications
  • Familiarity with GA4, Meta Pixel, Google Ads, and other digital marketing tools.
  • Working knowledge of Shopify (themes, apps, and store setup).
  • Hands-on experience using DevTools to debug JavaScript and validate events.
  • Basic understanding of JavaScript and how web events are triggered.
  • Highly organized with strong attention to detail and documentation practices.
  • Self-motivated, reliable, and focused on delivering accurate results.
Benefits

Bonus points for experience with Shopify Liquid or Hydrogen, familiarity with Klaviyo, Postscript, or similar marTech tools, prior work at a CDP or Shopify-focused SaaS platform, or exposure to Google Tag Manager (GTM) or other tag management systems.

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