Guest Relations Officer

3 weeks ago

Lahore, Punjab, Pakistan LMK Resources Ltd. Full time

Job Summary:

We are looking for a courteous and customer-focused Front Desk & Guest Relations Officer with 3-4 years of experience in a similar role. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors. Strong interpersonal skills, a polished professional appearance, and the ability to effectively manage front desk operations and guest relations are essential for this position.


Job Responsibilities:

  • Welcome and greet guests and visitors with a warm and professional demeanor.
  • Maintain a neat and organized front desk area.
  • Answer phone calls and direct inquiries to the appropriate departments or personnel.
  • Process guest requests for wake-up calls, additional amenities, and transportation services.
  • Maintain a log of guest interactions and provide feedback to management for service improvement.
  • Collaborate with housekeeping and maintenance staff ensuring smooth operations.

  • Receiving incoming mail and promptly distributing it to the relevant receiver.
  • Maintaining an accurate and up-to-date record of both incoming and outgoing emails.

· Handling the scheduling and booking of meetings.

  • Provide comprehensive administrative support for any activities related to the overall administration of the office.

Required Skills:

  • Exceptional interpersonal and communication skills.
  • Strong interpersonal skills and the ability to work with diverse teams and senior management.
  • Proficiency in using front desk software and office equipment.
  • Customer-focused with a strong commitment to providing outstanding service.
  • Strong problem-solving and decision-making abilities.
  • Well-groomed and professional appearance.
  • Ability to remain calm and courteous in high-pressure situations.
  • Excellent multitasking and time management skills.
  • Adaptability and flexibility to handle a variety of tasks.
  • Strong attention to detail and accuracy.

Experience:

  • Minimum: 2-3 years
  • Preferred: Prior experience in a guest relations/front desk operations or administrative role is preferred.

Education/Qualification:

  • Minimum: Bachelors
  • Preferred: Masters

Location:

  • Lahore
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