Supervisor, Maintenance Services

Designation : Supervisor, Maintenance Services (PACSS)

Working Hours and Day : 8 – 5 pm (This role may occasionally require working during shifts, weekends, or public holidays to supervise and support the team, as the maintenance crew operates on a shift schedule.)
Work Location : 65 Airport Blvd #01-13 Changi Airport T3 Singapore 819663

Type of Employment : Permanent

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Important Note: Please read the full Job Responsibilities & Requirements carefully before deciding whether you have the skills, knowledge, and experience we seek (as stated below).

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JOB SUMMARY:

Supervise daily line station operations, ensuring the effective inspection and repair on aircraft. Responsible for guaranteeing 100% seat functionality on all overnight aircraft before departure which is a core commitment of Panasonic Avionics Maintenance Services. To achieve this, the Supervisor will manage the scheduling, staffing, and task allocation of site personnel, playing a vital role in the success of the maintenance operation. This hands-on leadership position is essential to maintain operational excellence, minimize aircraft downtime, and upholding PACSS's high standards of safety and service reliability.

KEY RESPONSIBILITIES:

Maintenance Operations;

• • Schedule site personnel to weekly shift patterns pursuant to the customer's flight schedule.
  • Direct Inventory Control and local logistics of customer and Panasonic Avionics-owned capital assets.
  • Schedule preventive maintenance activities of systems installed on customer aircraft during overnight holds; Office management of local site-specific responsibilities, which include local port Authority personnel identification administration, U.S. Customs clearance and security seals, overtime, vehicle maintenance, office administration, and cleanliness.
  • External contacts include routine daily customer contacts at the Line Maintenance levels, local airport authorities, including U.S. Customs, Air Freight forwarders, and brokers for local logistics
  • Internal contacts include MMS Bothell Personnel MMS Administration Staff, HR, and other Panasonic Avionics departments as required to execute the MMS agreements specific to the site.
  • May also perform onboard maintenance activities and fill in for absent employees.
  • Active involvement in Line and Hangar Operations.
  • Stand in for Operations Manager during absence.
  • Perform Operational Audits to improve the team's level of competency and credibility.
  • Facilitate on-the-ground issue resolution and guidance.
  • Attend the Daily Productivity Input Meeting (PIM).
  • Follow-up with team on action items and operations updates.

Supervisory;

• • Hire, train, supervise, and appraise direct reports.

KEY QUALIFICATIONS:

• Must have at least a Diploma or Higher Nitec/ Degree in Engineering/ Electronics Technology/ Aerospace Technology or equivalent.
• 3-5 years lead/crew chief/ supervisory experience.
• Background in Aircraft Line Maintenance with the CAAS certifications.
• FAA A&P, CAAS B2, UK CAA B2, EASA B2 or other internationally recognized license is required.
• Must hold a valid driver's license.

KEY KNOWLEDGE & SKILL REQUIREMENTS:

• Proficient in Word, Excel, Outlook (MS products).
• Good communication skills.
• Good knowledge of eX System and troubleshooting skills.
• Ability to solve problems as they occur on the local level, not allowing the issue to progress further.
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
• Resolves a wide range of issues in imaginative as well as practical ways.
• Works on issues where analysis of the situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Travel up to 20% of the time to both domestic and international locations.
• Must be able to work any shift, weekends, and holidays.
• Manual dexterity to grasp and work with tool parts and equipment may be required.
• Ability to climb and work from ladder or platform, and endure sitting, standing, bending, or twisting for extended periods, and ability to lift up to 50 pounds may be required.

KEY REQUIRE CHARACTERISTICS:

• Leadership Excellence: Demonstrates strong team leadership with the ability to mentor, motivate, and guide technicians. Leads by example, fostering a high-performance culture built on accountability, integrity, and respect.
• Operational Discipline: Exhibits a sharp eye for detail in daily operations, ensuring strict adherence to safety, compliance, and maintenance standards. Proactively plans and adapts shift schedules based on operational needs and flight schedules.
• Customer-Focused Mindset:Prioritizes delivering exceptional service to airline partners. Maintains a professional and solutions-driven approach in all customer interactions, ensuring 100% seat functionality on departure.
• Technical Mastery : Possesses strong technical acumen in aircraft line maintenance with a sound understanding of IFE (In-Flight Entertainment) systems. Holds valid and recognized certifications (e.g., FAA A&P, CAAS B2, EASA B2), ensuring credibility and technical oversight.
• Crisis & Problem Solver: Responds swiftly and effectively to on-site technical issues or unexpected challenges, utilizing practical judgment and innovative thinking to ensure minimal disruption to operations.
• Organizational Agility: Highly organized and adept in managing manpower deployment, preventive maintenance schedules, inventory control, and local logistics. Able to juggle multiple administrative and technical responsibilities seamlessly.
• Stakeholder Engagement:Comfortable liaising with both internal departments and external agencies (airport authorities, customs, logistics providers) with professionalism and clarity. Builds cooperative relationships across functions.
• Adaptability & Stamina: Demonstrates resilience in high-pressure environments. Willing and able to work shifts, weekends, holidays, and perform hands-on maintenance if needed.
• Compliance Champion: Upholds regulatory and safety standards across all processes, including customs procedures, site access security, and maintenance records. Promotes a safety-first culture.
• Results-Oriented :Maintains focus on key performance indicators such as seat functionality, turnaround time, and team productivity. Continuously seeks ways to optimize operations and exceed expectations.

OUR PRINCIPLES:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

WHAT WE OFFER:

At Panasonic Avionics Services Singapore Pte Ltd (PACSS), our people are our greatest asset. We empower bright minds to elevate the aviation experience — and we take care of our people by offering a highly competitive and flexible benefits package designed to support your well-being, growth, and success. What You'll Enjoy:

• Outpatient Medical Coverage: Outpatient care through IHP panel clinics, including access to specialists.
• Medical Insurance Coverage: Inpatient and hospitalization coverage for you, your spouse, and your children.
• Flexi-Benefits: Reimbursement for dental and optical care.
• Annual Health Screening: Annual health screenings at designated clinics.
• Annual Wage Supplement (13th-Month) & Performance Bonus: Enjoy a 13th-month salary and performance-based annual bonuses. Rewarding your hard work and dedication with annual payouts.
• Training and Development: Upskill with internal and external learning programs.
• ....…plus other meaningful and exciting perks designed to keep our people motivated, appreciated, and engaged. Join us to take your career to new heights ; where innovation meets impact.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the job's essential functions with or without reasonable accommodation. __________________________________________________________________________________________________

Interested candidates, please send your latest updated resume by clicking "Apply Now".

Please include the following in your resume:

1. Earliest availability
2. Reason for leaving the last position
3. Current/last drawn salary
4. Expected base salary
5. What aircraft type ratings are you holding
6. How many years of experience as a Licensed Aircraft Engineer
7. Let us know why you're a good fit for this role

Our apologies: only shortlisted applicants will be notified.

Thank You for Applying Take Care and Stay Safe