Assistant Manager Customer Support

5 days ago

Karachi, Sindh, Pakistan M&P Express Logistics Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from M&P Express Logistics

Senior HR Executive @ M&P Express Logistics | MPA, Human Resources

We're seeking an experienced Assistant Manager - Customer Care to lead our customer service team and drive operational excellence. The successful candidate will be responsible for ensuring timely responses to customer queries, managing staff attendance, and overseeing key projects.

Responsibilities

  • Ensure timely and effective responses to customer queries and calls
  • Monitor staff attendance and develop contingency plans for leaves
  • Manage and execute mega projects to drive customer satisfaction
  • Coordinate daily with branches to ensure timely submission of delivery sheets and maintain system efficiency
  • Analyze customer feedback to determine service requirements and improve operations
  • Provide help desk resources and technical support to maximize customer operational performance
  • Handle customer queries, complaints, and feedback in a professional manner
  • Resolve walk-in complaints and issues promptly

Qualifications

  • 3-5 years' of experience in customer care and team management
  • Excellent communication and leadership skills
  • Strong analytical and problem-solving abilities
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Interested candidates meeting the above criteria can share their profiles at careers@mulphilog.com by mentioning position (AM CS – KHI) in the Subject line, latest by May 05, 2025

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Customer Service
  • IndustriesTruck Transportation

Referrals increase your chances of interviewing at M&P Express Logistics by 2x

Sign in to set job alerts for "Assistant Manager Customer Support" roles.

Karachi Division, Sindh, Pakistan 12 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Business Development and Customer Support

    7 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Role:The Assistant CRM is responsible for assisting in the management of customer relationship initiatives, data entry, and providing support to the ACRM team.The ideal candidate will have a strong background in customer service, relationship management, and data analysis.Responsibilities:Assisting in the management of customer relationship...

  • Customer Support Executive

    3 weeks ago

    Karachi, Sindh, Pakistan Virtue Outsourcing Company Full time

    Maintain excellent customer satisfaction and review support tickets for appropriate resolution.Provide customer support through phone and chat.Work with other departments to resolve customer issues in a timely manner.Serve as a point of contact for customer support and complaints.Proactively identify, investigate, and resolve recurring customer support...

  • Customer Support Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Support ExecutiveWe are seeking a highly skilled and motivated Customer Support Executive to join our team.The ideal candidate will be responsible for providing exceptional customer support and managing relationships with customers from the US/UK region.Key responsibilities include:Analyzing customer data to improve customer experience and drive...

  • Customer Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan Modisoft Full time

    Modisoft is seeking a Customer Support Specialist to join our team in Karachi and Khariyan (Metro City). The selected candidate will be responsible for delivering exceptional customer support by addressing inquiries related to POS systems, payment solutions, digital menus, Cartzie services, and associated hardware via phone, email, and live chat.Key...

  • Customer Support Specialist

    3 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a skilled Customer Support Specialist to provide expert advice and assistance through voice and chat. As a key member of our team, you will deliver customized solutions for customer issues.This role is ideal for someone who is comfortable using customer support tools like Zendesk or Freshdesk, and has experience in resolving...

  • Customer Support Representative

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a dedicated and passionate customer support specialist to join our team.To succeed in this role, you should have excellent communication skills, a passion for assisting customers, and thrive in a fast-paced environment.Key ResponsibilitiesBuild Strong Relationships: Understand customer needs and offer tailored solutions to meet their...

  • Customer Order Assistant

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job DescriptionThe Sales Assistant is responsible for supporting the sales team in various tasks related to customer orders, sales reports, and data analysis.Key Responsibilities:Collaborate with the sales team to process customer orders.Manage customer relationships and ensure timely responses to inquiries.Prepare sales reports and analyze sales data to...

  • Customer Support Manager

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Summary:We are seeking an experienced Customer Support Manager to provide exceptional support and drive sustainable business growth.About the RoleThis role requires a strong understanding of customer needs and delivering tailored solutions. The ideal candidate will manage a team of customer support representatives, providing guidance, feedback, and...

  • Customer Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan Turn Up Technologies Full time

    Turn Up Technologies is seeking a dedicated and empathetic Customer Support Representative to join our dynamic team at the Karachi Development Centre. The ideal candidate will have a minimum of 2 years of experience in customer support, with a strong command of communication through Email, WhatsApp, and Chat. This role requires a proactive individual who can...

  • Customer Support Expert

    7 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:We are seeking a skilled Customer Support Expert to provide exceptional service to our clients. The ideal candidate will be responsible for delivering high-quality support by addressing inquiries related to POS systems, payment solutions, digital menus, Cartzie services, and associated hardware via phone, email, and live chat.Key...