Customer Complaints Specialist

Key ResponsibilitiesEnsuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint processHandling all new incoming complaintsLiaise with the Complaints Manager to update and manage complaints processes and proceduresEnsuring complete information capture, investigation notes, and correct paperwork are documented and...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas for...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas for...

Key Responsibilities:·       Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process·       Handling all new incoming complaints·       Liaise with the Complaints Manager to update and manage complaints processes and procedures·       Ensuring complete information capture,...

Key Responsibilities: Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes Maintaining data and generating reports on trends Working to and achieving SLAs and KPIs in line with the specific customer contract Root cause and trend analysis to reduce complaints by identifying key areas...

At Pentaura Solutions, we are seeking a dynamic and results-driven Customer Support Specialist to join our team.This is a full-time on-site role that requires exceptional communication and interpersonal skills. The ideal candidate will be responsible for providing top-notch customer support, ensuring customer satisfaction, and delivering a positive customer...

Job OverviewWe are seeking a highly skilled Complaints Manager to join our team. This role will be responsible for overseeing ongoing cases, advising on process improvements, and maintaining data and reports.About the RoleThe successful candidate will have a minimum of 2 years' experience working within a similar role, excellent understanding of complaint...

We are seeking two Customer Support Specialists.The Customer Support Specialists ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality.Qualified candidates for this position must have a passion for...

We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will have excellent English communication skills and a passion for delivering top-notch customer service.OverviewWe are seeking a customer-focused professional to provide high-quality support to our customers.Job DetailsJob Title: Customer Support...