Customer Engagement Specialist

3 days ago


Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 30,000 - 45,000

Job Title:

Customer Engagement Specialist

As a Customer Engagement Specialist, you will play a pivotal role in delivering exceptional customer experiences.

  • Manage incoming and outgoing calls with professionalism and poise.
  • Identify and assess customer needs to achieve satisfaction.
  • Make follow-up calls to customers at designated times to ensure their concerns are addressed.
  • Stay up-to-date on product and service knowledge to provide accurate information.
  • Adhere to established communication procedures, guidelines, and policies.
  • Handle a substantial volume of outbound and inbound calls while maintaining attention to detail.
  • Recognize trends in customer inquiries or issues and provide valuable feedback to relevant teams to improve products, services, or processes.

Requirements & Skills:

  • Excellent written and verbal communication skills, particularly in English.
  • Strong problem-solving and troubleshooting abilities.
  • Able to remain calm and professional under pressure.
  • Strong attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Comfortable with technology and ability to quickly learn new systems.
  • Able to adapt to changing situations and priorities.

Benefits:

  • Competitive market salary.
  • Opportunities for career growth and development.

Location:

DHA 1, Sector F, Rawalpindi.



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