
Customer Engagement Specialist
3 days ago
Job Title:
Customer Engagement SpecialistAs a Customer Engagement Specialist, you will play a pivotal role in delivering exceptional customer experiences.
- Manage incoming and outgoing calls with professionalism and poise.
- Identify and assess customer needs to achieve satisfaction.
- Make follow-up calls to customers at designated times to ensure their concerns are addressed.
- Stay up-to-date on product and service knowledge to provide accurate information.
- Adhere to established communication procedures, guidelines, and policies.
- Handle a substantial volume of outbound and inbound calls while maintaining attention to detail.
- Recognize trends in customer inquiries or issues and provide valuable feedback to relevant teams to improve products, services, or processes.
Requirements & Skills:
- Excellent written and verbal communication skills, particularly in English.
- Strong problem-solving and troubleshooting abilities.
- Able to remain calm and professional under pressure.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Comfortable with technology and ability to quickly learn new systems.
- Able to adapt to changing situations and priorities.
Benefits:
- Competitive market salary.
- Opportunities for career growth and development.
Location:
DHA 1, Sector F, Rawalpindi.
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