Technical Support Engineer Pakistan

6 days ago

Sukkur, Sindh, Pakistan Motive Full time

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform provides complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.

Motive serves more than 150,000+ customers—from Fortune 500 enterprises to small businesses—across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role:

Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customer issues in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company, as needed. An important aspect is to identify and alert stakeholders on larger issues and trends, understanding their scope before escalating to the Technical Lead/Engineering team.

What You'll Do:
  1. Exceed customer expectations in quality, timeliness, documentation, resolution, and overall experience.
  2. Resolve support issues related to Motive's products.
  3. Investigate errors/bugs using available data and tools; report issues to the Technical Lead/Engineering via Jira.
  4. Assess impact and prevalence of issues to determine root causes.
  5. Use engineering-developed tools to modify erroneous user/driver data for support resolution.
  6. Provide constructive feedback to Tier 1 agents for training and technical support.
  7. Build trusting relationships with customers through open and interactive communication via phone, chat, and email.
What We're Looking For:
  • 2-3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with software development processes and tools for SaaS products.
  • Technical troubleshooting skills and a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome applicants from varied backgrounds, experiences, abilities, and perspectives.

Please review our Candidate Privacy Notice.

The applicant must be authorized to access U.S. export-controlled commodities and technologies. It is Motive's policy that employees are authorized to receive access to Motive's products and technology.

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