IT Infrastructure Lead

Overview

Expected start date: ASAP. Position is open if you can still read this.

Positions Open: 2

Experience & Education

• Experience Required: Minimum 2-3 years of exceptional experience or more.
• Education Required: Education is flexible; However Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Salary & Perks

• Salary package
  • Competitive salary and benefits package
  • Monthly performance-based increments & cash bonuses
• Perks
  • Opportunity to work & grow with a Y-Combinator backed Founder who has been doing startups for more than a decade
  • More than 90% of customers are based in the USA (get exposure working on cutting-edge/disruptive tech)
  • Opportunity to travel abroad and gain invaluable exposure
  • We have offices in Pakistan, Qatar & America
  • Experience Hyper-growth in your career based on the Silicon Valley mindset
  • A strong base salary
  • Flexible working hours
  • High performance oriented and resilient work environment / workstation
  • Company Issued Laptops/ Electronic Devices based on need and performance
  • Free Food ( Breakfast / Lunch / Dinner/ Snacks/ Fruits and Beverages)
  • 24/7 Access to the office
  • Performance based paid cool-off period
  • Dedicated time / Access to a plethora of Learning Resources
  • Knowledge base mini library present at the office
  • Fastest network (internet) in Pakistan
  • Medical insurance, treatment and employee care for astronauts
  • Overnight Stay Facilitation: Sleeping pods and Lockers
  • Recreational activities / trips
  • Highest Grade Massage Chairs
  • Gaming corner - PS5
  • Insured parking space
  • Support team available for facilitation of employees
  • Taxation, Accounts and legal assistance for the employees
  • The best work culture/team environment in the world Primed to set you up for either running your own company or being a C-Level Executive in one.

About the Role

We are actively seeking a highly driven professional to take full ownership of our IT & Networking department. This role involves end-to-end responsibility for designing, implementing, and maintaining the organization's network infrastructure. The candidate will also lead day-to-day IT support operations, ensuring seamless connectivity and system uptime. Strong leadership, technical expertise, and a proactive mindset are essential. This is a strategic position with significant impact on operational efficiency and security.

Primary Responsibilities

1. 1- Network Design & Operations
   • Architect, deploy, and maintain enterprise network infrastructure: switches, routers, wireless devices, and access points.
   • Manage and optimize high-performance Cisco infrastructure including ASR, ISR, and Nexus series equipment to support 10, 40 & 100 Gigabit networking.
   • Provide technical support and management for switches, firewalls, VPNs, servers, and virtualization technologies.
   • Perform Layer 3 network configurations including port forwarding, VLANs, inter-VLAN routing, NAT/PAT, DNS, and DHCP (LAN/WAN).
   • Configure and maintain advanced routing protocols such as HSRP, MHSRP, VRRP, and Ether Channel.
   • Managing Load Balancing Across the different networks.
   • Troubleshooting Network failures and resolving the issues at warp speed. Interacting with the ISP providers in case of backend issues and getting the issue resolved.
   • Creating and implementing disaster recovery plans in order to tackle network and nodes failures.
   • Configure, manage, and optimize RAID arrays to ensure data redundancy, performance, and fault tolerance across servers and storage systems.
   • Monitor RAID health and proactively replace failing drives to prevent data loss and maintain system uptime.
   • Configuration of VPNs on Cisco Routers for end-to-end security (Site to Site, Point to Point, and Remote VPNs).
   • Manage and maintain VMware virtual environments, ensuring optimal performance and availability. Maintain accurate and up-to-date documentation for VMware environments, including architecture diagrams, configuration settings, and procedures.
   • Generate reports on VMware environment performance, capacity, and utilization.
   • Manage network-attached storage (NAS) and Azure cloud services. Utilize RMM tools and ticketing systems to track and resolve issues efficiently.
   • Support proper electrical planning for server rooms and networking nodes to ensure safety and uptime.
2. 2- IT Support Operations
   • Provide end-to-end Level 1, 2, and 3 support for all IT systems including desktops, laptops, peripherals, and networking gear.
   • Create and manage user accounts, roles, and permissions with appropriate endpoint security protocols
   • Maintain accurate logs of issued IT assets and ensure scheduled hardware maintenance and servicing
   • Maintain inventory and procurement documentation and update hardware lifecycle statuses. Getting every single equipment of IT tagged.
   • Perform scheduled maintenance of all IT equipment.
   • Interact with team members in a professional way to resolve their issues in a timely manner.
   • Install and configure computer hardware, software, systems, networks, printers, CCTV cameras, and other utility-based servers.
   • Coordinate with Power Infrastructure teams to ensure stable and redundant power delivery to critical IT and networking systems.
3. 3- ML Infrastructure Support
   • Actively Coordinate with the Machine Learning Team and assist them in model training purposes.
   • Maintain ML inference servers and ensure consistent uptime and thermal efficiency of all compute nodes.
   • Maintain logs and performance dashboards for ML workloads and inference APIs.
   • Create and maintain high-performance swarm servers/PCs optimized for parallel ML workloads.
   • Troubleshoot ML inference servers, compute nodes, and clusters to ensure minimal downtime.
   • Develop and document disaster recovery plans specific to ML infrastructure and data pipelines.
   • Assist in the creation and management of virtual machines used for model testing or deployment.
   • Collaborate in setting up automation scripts or CI/CD pipelines for seamless model updates.
   • Track and optimize data usage across ML systems to avoid bottlenecks or resource waste.
   • Ensure proper network bandwidth allocation and QoS settings for high-priority ML traffic.
   • Ensure all ML systems are compliant with internal OpSec and data access control standards.
   • Coordinate with cloud service providers if hybrid or cloud-hosted ML deployment is involved.
4. 4- Procurement & Vendor Coordination
   • Handle procurement of IT equipment (locally and internationally), including evaluation and comparison via cost-performance selection matrices.
   • Analyzing the MPPC and involving the required stakeholders for efficient decision making.
   • Researching on the best IT equipment, accessories and components to be selected for mid-end and high-end workstations.
   • Constantly building relations and exploring new vendors and maintaining long lasting partnerships with them. Maintaining an exceptional vendor list for all sorts of equipment to be procured.
   • Maintain inventory and procurement documentation and update hardware lifecycle statuses.
5. 5- Operational Security (OpSec)
   • Configure and maintain firewall policies, intrusion detection/prevention systems.
   • Performing and testing the resilience of the network infrastructure via Penetration Testing.
   • Maintain secure VPN access, ensuring strong encryption (e.g., AES-256), IP whitelisting, and device-based restrictions.
   • Enforce security logging, auditing, and centralized log collection for forensic and real-time alerting purposes.
   • Create and test incident response and disaster recovery plans, ensuring fast recovery from breaches or critical failures.
   • Conduct regular network segmentation and enforce micro-segmentation for sensitive systems, including inference servers and critical backend infrastructure.
   • Deploy and manage multi-factor authentication (MFA) across all internal systems, cloud platforms, and remote access tools.
   • Implement strict access control policies across all systems, using Role-Based Access Control (RBAC) and Least Privilege Principles.
   • Monitor DNS traffic and configure DNS filtering and threat intelligence feeds for proactive domain blocking.
   • Monitor DNS traffic and configure DNS filtering and threat intelligence feeds for proactive domain blocking.

Technical Requirements

• Experience with network technologies (e.g., TCP/IP, DNS, DHCP) and troubleshooting network issues.
• Familiarity with IT infrastructure management, including servers, virtual environments, and cloud services.
• Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
• Experience with CISCO routers (e.g., CISCO ASR 1004/1002, CISCO 7201/29011) and switches (e.g. CISCO 4948E, 3800 Series, 2900 Series, CISCO Nexus Series)
• Experience with highest End Dell Servers (R740, 730 v4, etc.)
• Proven experience in IT support and server deployment roles.
• Excellent communication skills, both verbal and written.
• Detailed and outstanding knowledge about the installation of firewalls (especially PfSense or Sophos XGS series).
• Experience with RAID configuration, virtualization (e.g., Hyper-V, VMware), clustering, VM migration, load balancing, and server administration (e.g., Vcenter/Vsphere).
• Demonstrate extensive knowledge of routing protocols, including NAT/PAT, Overloading and Overriding of NAT, DNS, Spoofing and Sniffing, DHCP (LAN and WAN based), HSRP (C to C and C to S based), MHSRP, and VRRP.
• Possess a deep understanding of network address translation (NAT), port forwarding, public IP, and private IP.

Plus Points

• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA are a plus.
• Experience with deployments on Cloud level such as AWS, Azure & GCP.

Individual Requirements

• Demonstrate exceptional leadership qualities.
• Demonstrating high signs of intelligence.
• Possesses and maintains high integrity and moral values.
• Ambitious and possessing high willingness to learn new technical and professional skillset.
• A flexible and adaptable attitude. Open and friendly personality.
• Extremely high attention to detail and observing ability.
• Exceptional Communication Skills (Both written & verbal)
• Strong problem solving and debugging skills.
• Commitment to quality and customer satisfaction.
• Solution-focused, with the ability to prioritise.

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