IT Infrastructure Manager

18 hours ago

Islamabad, Islamabad, Pakistan beBeeNetwork Full time 900,000 - 1,200,000
Network Operations Specialist Job Description

The selected candidate will oversee IT operations and support services for an assigned campus. Key responsibilities include team leadership and management, campus IT support, network administration, system administration, policy compliance, and event/project support.

Key Responsibilities:
  • Team Leadership and Management
    • Supervise and coordinate IT Support Engineers' activities, assign tasks, monitor performance, and ensure timely resolution of IT support requests.
  • Campus IT Support
    • Oversee all IT support services for staff, students, and faculty members, ensuring timely resolution of hardware, software, and network-related issues.
  • Network Administration
    • Manage and maintain campus-wide network infrastructure, including switches, routers, access points, and firewalls, monitoring network performance and implementing necessary improvements to ensure optimal functionality.
  • System Administration
    • Oversee the maintenance and management of servers, storage systems, and IT equipment, ensuring regular system updates, patches, and backups.
  • Policy Compliance and Documentation
    • Ensure IT support activities align with university policies and security standards, maintaining accurate documentation of campus IT infrastructure, procedures, and support activities.
  • Event and Project Support
    • Provide technical support for university events, conferences, and examinations, collaborating with the central IT team on the implementation of campus-level IT projects.
Required Skills and Qualifications:
  • Technical Expertise
    • Proficiency in managing networks, including LAN/WAN, VLANs, DNS, DHCP, firewalls, and wireless technologies.
  • Leadership Skills
    • Ability to lead and motivate a team to achieve operational goals effectively.
  • Problem-Solving
    • Strong analytical and troubleshooting skills for resolving complex IT issues.
  • Communication
    • Excellent verbal and written communication skills for interacting with team members and stakeholders.
  • Project Management
    • Ability to manage multiple tasks and prioritize effectively under pressure.
  • Customer Service
    • Commitment to delivering excellent IT support to users.

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