Service Manager

2 days ago


Lahore, Punjab, Pakistan Pak Elektron Limited (PEL) Full time

1. Ensure highest level of quality service; reduce repeat repairs and response to customers & dealers.
2. Monitor, control and minimize operational expenditure and manage within allocated budget.
3. Coordinate Visit Authorized Service Centers (ASC) on regular basis to monitor performance and provide guidance to improve service quality level with Sales Teams and Dealers to ensure that all complaints are resolved.
4. Ensure timely reporting & feedback to CSD HO on critical issues.
5. Ensure availability of spare parts and maintain sufficient stock according to market requirement.
6. Raise timely demands to arrange spare parts from CSD HO and local purchase.
7. Ensure all requirements of ISO9000 Quality Management System are fulfilled and work is in accordance to defined standards.
8. Educate and train service staff to effectively perform their responsibilities.
9. Recommend Sales Returns keeping in view the technical reason and follow the sales return procedure.

Job Specification

- Team Building Skills,
- Customer Orientation,
- Supervisory Skills,
- Experience in After Sales Services preferably in Appliances Industry.

Electrical/Electronic Manufacturing - Lahore, Pakistan

About Us

Pak Elektron Limited (PEL) is the pioneer manufacturer of electrical goods in Pakistan. In 1956, the Company was set up by Malik Brothers in technical collaboration with M/s AEG of Germany ('AEG') to manufacture transformers, switch-gear.

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