
Commercial Customer Success Manager
4 weeks ago
About The Role:
The Customer Success Manager (CSM) in our Commercial Segment is the face of Motive for our customers. The CSM ensures that the customer achieves their desired outcomes through using Motive's solutions. They are responsible for communicating value through casual and formal interactions such as product adoption calls and dashboard training, escalation management, and renewal conversations led by the Account Manager. CSMs lead the charge internally helping clients find resolution to any challenges they face. CSMs are also key stakeholders in driving retention and identifying growth opportunities through their normal interactions.
What You'll Do:- High-touch, proactive, outbound engagement with clients to drive utilization of Motive's platform to enable clients to achieve their outcomes
- Drive value realization through casual and formal interactions, such as product adoption calls and dashboard training, escalation management, and renewal conversations, that communicate the value achieved through Motive
- Care for client health and experience ensuring a smooth retention process
- Identify growth opportunities aligned to helping clients achieve their goals, delivered as Customer Success Qualified Leads (CSQLs)
- Partner with internal stakeholders, such as sales, support, professional services, and billing to solve client escalations and ensure timely resolution of issues
- Act as an internal advocate for Motive's clients - including identifying BETA and referenceable clients
- Rigorous execution, documentation, and attention to detail in all activities
- Apply critical thinking skills in order to problem solve and consult clients on the best approach to achieving their goals
- 6+ years prior experience in a customer-facing role
- Customer Success or Account Management experience
- Ability to demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently
- Proven track record of successfully getting the BOB through renewals and mitigating churn
- Demonstrate critical thinking skills and ability to adapt in the moment
- Strong grasp of SaaS applications
- Logistics experience a big plus
-
Customer Success Manager
4 hours ago
Lahore, Punjab, Pakistan Motive Full timeMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete...
-
Customer Success Manager
2 weeks ago
Lahore, Punjab, Pakistan Prime System Solutions Full timeCustomer Success Manager (Managed Services Provider)Job Openings Customer Success Manager (Managed Services Provider)About the job Customer Success Manager (Managed Services Provider)Job Title: Customer Success Manager (Managed Services Provider)Location:Onsite, LahoreCompany: Prime System SolutionsAbout Us:Prime System Solutions is a leading provider of...
-
Customer Success Manager
4 weeks ago
Lahore, Punjab, Pakistan RepairDesk Full timeRepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage...
-
Customer Success Manager
4 weeks ago
Lahore, Punjab, Pakistan Fieldforce Inc. Full time2-3 years within the telecom sector, preferably with a telecom tower company, operator, or vendor organization.Key Responsibilities:Project Management:Lead and manage complex projects within the Access Network domain.Ensure projects are completed on time.Coordinate with cross-functional teams to achieve project goals.Technical Expertise:Possess a solid...
-
Customer Success Manager
6 days ago
Lahore, Punjab, Pakistan Cogent Labs Full timeCogent Labs is looking for a Customer Success Manager for its Lahore office.Must-HaveBachelor's degree in Business, Marketing, Communications, Computer Science or a related field2+ years in a customer-facing role (Customer Success, Account Management, or Client Strategy)Experience managing high-level clients with professionalism and driving retentionProven...
-
Manager, Commercial Account Management
2 weeks ago
Lahore, Punjab, Pakistan Motive Full timeAbout the RoleAs a Manager, Commercial Account Management, you will lead a team responsible for fast-growing accounts that sit between SMB and Mid-Market, often requiring more nuanced account management strategies. Your team of Commercial Account Managers will own monthly and quarterly revenue targets by expanding and retaining customers who have grown...
-
Commercial Manager
1 week ago
Lahore, Punjab, Pakistan Descon Engineering Full timeWe are seeking a highly skilled Commercial Manager to join our team at Descon Engineering. In this role, you will be responsible for managing the commercial aspects of contracts.You will work closely with clients and engineers to evaluate potential risks and opportunities, and initiate necessary actions. Your duties will include dealing with all contractual...
-
Commercial Property Agent
2 weeks ago
Lahore, Punjab, Pakistan Highly Keen Full timeCommercial Property Sales RepresentativeWe are recruiting a Commercial Property Sales Representative to join our team at Highly Keen.Job Summary:The successful candidate will be responsible for identifying property-related direct user clients and investors, as well as persuading and convincing customers to purchase commercial and domestic...
-
Commercial Manager
4 weeks ago
Lahore, Punjab, Pakistan Converters (Pvt.) Ltd. Full timeAll Commercial ActivitiesDevelop new supplier coordination with Plant Manager.Handle all Local and Import Activities of Purchase.Work on Cost Reduction with Supplier.Manage department activities.Coordinate with the bank for all commercial activities such as LC's and other facilities in coordination with the Finance Manager.Coordinate with the Marketing...
-
Commercial Team Lead
1 week ago
Lahore, Punjab, Pakistan Raaziq Group Full timeDeputy Sales Manager - Commercial RoleRaaziq International Pvt. Ltd is a dynamic and growing company seeking a Deputy Sales Manager to join our commercial team.The ideal candidate will have excellent communication and interpersonal skills, with experience in sales and marketing.Responsibilities will include:Developing and maintaining relationships with key...
-
Commercial Manager
3 weeks ago
Lahore, Punjab, Pakistan Converters (Pvt.) Ltd. Full timeAll Commercial Activities:Develop new supplier coordination with Plant Manager.Handle all Local and Import Activities of Purchase.Work on Cost Reduction with Supplier.Manage department activities.Handle with Bank for all Commercial Activities such as LC's and other facilities in coordination with Finance Manager.Coordinate with Marketing Manager to pursue...
-
Commercial Growth Manager
2 weeks ago
Lahore, Punjab, Pakistan Senfeng Pakistan Full timeKey Responsibilities: As a Commercial Growth Manager, you will be responsible for leading the development and execution of commercial strategies to drive revenue growth. This will involve working closely with cross-functional teams to identify new business opportunities, building relationships with key stakeholders, and driving sales performance.The...
-
Lahore, Punjab, Pakistan Elevate Design Build Full timeAbout the Role:We are looking for an experienced Residential and Commercial Development Manager to join our team. The successful candidate will be responsible for overseeing the development and construction of residential and commercial properties, ensuring that all projects are completed on time, within budget, and to the required quality standards.The...
-
Commercial Director
2 weeks ago
Lahore, Punjab, Pakistan Flame o Food Full timeFlame o Food is seeking a talented Commercial Director to drive business growth and expansion. The ideal candidate will have experience in commercial operations, business development, and team leadership.Key Responsibilities:Business Growth: Develop and implement strategies to drive business growth and expansion.Commercial Operations: Manage commercial...
-
Customer Success Manager Lead
4 days ago
Lahore, Punjab, Pakistan HR Ways Full timeJob DescriptionWe are seeking a highly skilled Cross-Functional Team Player to fill the role of Customer Success Manager at HR Ways. In this position, you will be responsible for ensuring our clients achieve maximum value from our SaaS solutions.You will engage with customers through regular online calls, provide timely support, follow up with in-trial...
-
Commercial Expansion Manager
1 week ago
Lahore, Punjab, Pakistan Vantage Commodities Private Limited Full timeVantage Commodities Private Limited is a reputable company in the commodities market.We are seeking a Commercial Expansion Manager to join our team and help us achieve our business goals.The successful candidate will be responsible for identifying new business opportunities, developing sales strategies, and expanding our customer base.Key...
-
Commercial Solar Products Manager
1 week ago
Lahore, Punjab, Pakistan Foster Electric Full timeFoster Electric is a pioneering solar company based in Lahore, committed to providing innovative solar energy solutions to our customers. We are seeking a skilled Commercial Solar Products Manager to lead our sales efforts and drive business growth.Key Responsibilities:Develop and execute sales strategies to promote our solar productsManage and maintain...
-
Commercial Development Representative
1 week ago
Lahore, Punjab, Pakistan Accounts Automated Full timeDrive Commercial Growth as a Commercial Development RepresentativeWe are looking for a highly motivated Commercial Development Representative to join our team at Accounts Automated. As a Commercial Development Representative, you will play a critical role in driving commercial growth by developing and executing sales strategies that meet the unique needs of...
-
Customer Success Expert
6 days ago
Lahore, Punjab, Pakistan Techscale Full timeAbout the RoleWe are seeking a highly skilled and proactive Customer Success Expert to join our growing team at Techscale. As the primary point of contact for our clients, you will play a critical role in ensuring their satisfaction and retention.Key ResponsibilitiesDevelop and maintain strong relationships with assigned clients, leveraging your exceptional...
-
Customer Success Specialist
6 days ago
Lahore, Punjab, Pakistan Techscale Full timeAbout The RoleWe are looking for a proactive and customer-obsessed Customer Success Specialist to join our growing team. In this role, you'll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.Key ResponsibilitiesDevelop and maintain strong relationships with...