Customer Support Executive

3 weeks ago


Lahore, Punjab, Pakistan Dubizzle Labs Full time

Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.

Job Responsibilities:

  • Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
  • Responsible for client account upgradation upon receiving invoices from different channels.
  • Responsible for client account degradation upon expiration of client account.
  • Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
  • Responsible to setup XML feed Integration.
  • Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
  • Live chat support to all related web users.
  • Providing after sales & support to all account managers.

Job Requirements:

  • Experience: 06 months - 1 Year (Email/Chat Support)
  • Education: Must be a graduate
  • Location: Gulberg, Lahore
  • Shifts: Hybrid
  • Position Level: Entry Level
  • Should have very good command over spoken and written English.
  • Can communicate with internal/external staff for their day-to-day queries & their quick fix.
  • Preferably a graduate with a minimum 0.5 year experience.
  • Experience in Customer services role, preferably from a support/call center.
  • Strong communication and follow-up skills.
  • Have a working knowledge of computer software like MS Word and Excel.
Seniority Level

Executive

Employment Type

Full-time

Job Function

Customer Service, Business Development, and Other

Industries

Consumer Services, Public Relations and Communications Services, and Banking

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