
Customer Services Specialist
4 weeks ago
As a customer service specialist, you'll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concerns.
Responsibilities- Must be happy and confident in addressing customer concerns
- Inspire confidence in our customers
- Manage incoming customer requests and resolve in a timely manner
- Appropriately identify and manage internal resources to drive resolution
- Always have customer satisfaction on top of mind
- Communicate to Management ways to improve the partner experience
Skills & Requirements
- Prior work experience in a customer service role
- Ability to influence outcomes in various situations
- Can have difficult conversations and drive customer resolution
- Ability to work cross-functionally and manage multiple tasks
- Skills in building excellent relationships
- Excellent verbal and written communication skills
Location: Information Technology and Services - Rawalpindi, Pakistan
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