
Remote Support Engineer
3 days ago
Company Description
Stemronic offers digitalization, IIoT, and automation solutions to enhance efficiency, productivity, and competitiveness in industrial and manufacturing businesses. We help digitize business processes and assets, connect machines and devices to the cloud, and automate tasks and processes. Stemronic also provides a wide range of industrial parts and components, alongside services such as consulting, implementation, training, and support, to aid throughout the implementation process.
Role Description
This is a part-time, on-site role located in Lahore for a Remote Support Engineer. The Remote Support Engineer will be responsible for providing technical support and troubleshooting to customers, ensuring the smooth operation of various operating systems, and offering exceptional customer service and support. The role involves handling customer inquiries, resolving technical issues promptly, and maintaining detailed documentation of support activities.
Qualifications
- Proficient in Troubleshooting and Technical Support
- Experienced in Customer Support and Customer Service
- Strong understanding of Operating Systems
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Prior experience in a similar role is preferred
- Bachelor's degree in Computer Science, Information Technology, or related field is beneficial
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