
Customer Support Representative
14 hours ago
Authornate is looking for enthusiastic candidates for the Customer Service Specialist (on-site) for its Graphics Department.
The ideal candidate will be passionate about providing excellent customer support and should possess strong communication and problem-solving skills. This candidate will play a crucial role in ensuring the satisfaction and success of our valued customers.
Responsibilities:
- Proficiency & fluency in English language.
- Respond to customer inquiries via chat & call providing accurate and helpful information in a timely manner.
- Resolve customer complaints and issues, working to find effective solutions while maintaining a positive and empathetic attitude.
- Meet and exceed customer satisfaction targets, including first response time, resolution rate, and customer satisfaction scores.
- Continuously strive to enhance the overall customer experience by identifying trends in customer feedback and proposing improvements to relevant processes.
- Identify areas for improvement and suggest solutions to enhance our customer service experience.
- Ability to work flexible hours, including weekends and public holidays.
Eligibility criteria:
- Proficiency & fluency in English language with the ability to convey information clearly and concisely.
- Strong problem-solving abilities, demonstrating a patient and empathetic approach to resolving customer issues.
- Customer-focused mindset, dedicated to providing top-notch service and ensuring customer satisfaction.
- Customer service experience is mandatory.
- Graphic Designing knowledge is a plus.
- Should know about how the freelancing platform, especially Fiverr, works and deal with the client accordingly.
- Salary: Starting at 50,000 /Month (Depending on the Experience).
Entry level
Employment typeFull-time
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