
Customer Support
4 weeks ago
About PackageX:
PackageX automates data entry and manual logistics processes for receiving, inventory, and fulfilment in buildings, warehouses, and stores. It uses advanced AI scanning, flexible bolt-on apps, and APIs to drive exceptional workforce productivity, fulfilment efficiency, and real-time visibility.
Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.
We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.
About the role:We are seeking a highly skilled NodeJS Developer to join our Technical Support team. In this role, you will work at the intersection of development and technical support , helping resolve complex issues, maintaining critical backend services, and building tools to improve operational efficiency. The ideal candidate has strong backend development skills with a problem-solving mindset and a customer-focused attitude.
Responsibilities:
·Develop and maintain backend systems and support tools using NodeJS to enhance the efficiency of the Technical Support team.
·Investigate and resolve complex technical issues escalated by customer support or internal teams.
·Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions.
·Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows.
·Monitor application health, logs, and performance metrics to proactively detect and address system anomalies.
·Participate in on-call rotations or urgent incident responses when needed.
·Write clean, maintainable, and well-documented code that is easy for others to understand and build upon.
·Contribute to technical documentation and internal knowledge base articles.
Skills and Qualification:
·4+ years of hands-on experience with NodeJS in a production environment.
·Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis.
·Experience working with cloud platforms, particularly GCP or AWS.
·Prior exposure to cloud-native development and debugging tools is a plus.
·Solid experience in debugging, troubleshooting, and performance tuning of backend applications.
·Understanding of software development best practices including Git, code reviews, and testing frameworks.
·Excellent communication skills with a customer-centric approach.
·Ability to work independently and manage multiple priorities in a fast-paced environment.
·Experience working in Agile teams and using collaboration tools like Jira, Linear, etc.
What can you expect from the application process?
All applications will be looked at by the People team who will reach out to shortlisted candidates. Across various interview rounds, you'll speak with the hiring manager and other functional heads. We want to have an open discussion about your work and how we can be a great fit for each other. The process may also involve an assessment or presentation relevant to the role. You can expect an offer after three rounds of interviews. All offers are subject to satisfactory reference and background checks.
#J-18808-Ljbffr
-
Customer Support
3 weeks ago
Islamabad, Islamabad, Pakistan Velocity PVT LTD Full timeGet AI-powered advice on this job and more exclusive features.Are you passionate about delivering exceptional customer service and creating positive client experiences? We're looking for a Customer Support Executive to join our growing teamKey Responsibilities:Handle customer queries via phone, email, and chat in a professional and timely mannerProvide...
-
Customer Support Representative
4 weeks ago
Islamabad, Islamabad, Pakistan Intouch Communications Full timeDirect message the job poster from Intouch CommunicationsIn Touch Communication is a Call Center for Outbound calls.Role DescriptionThis is a Night Shift on-site role for a Customer Support Representative located in Islamabad, Pakistan. The Customer Support Representative will handle day-to-day tasks related to customer support, customer satisfaction,...
-
Customer Support Professional
6 days ago
Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time 900,000 - 1,200,000Job Title: Customer Support Representative.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional support to our customers via phone, email, and chat.Your primary responsibility will be to respond to customer inquiries in a timely...
-
Customer Support Specialist
5 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Support and Marketing SpecialistWe are seeking a highly motivated individual to join our team as a Customer Support and Marketing Specialist. The successful candidate will be responsible for handling customer queries, resolving issues, and implementing marketing strategies to enhance our brand presence.
-
Customer Support Representative
4 weeks ago
Islamabad, Islamabad, Pakistan Connect Station Full timeJoin Mechano as a Customer Support RepresentativeAre you a proactive communicator with a passion for helping customers? Mechano, a fast-growing, tech-driven automotive services company, is looking for a Customer Support Representative to join our teamWhy Mechano?Exciting opportunity to work in a tech-based company revolutionizing the automotive...
-
Customer Support
2 weeks ago
Islamabad, Islamabad, Pakistan Pine Court Luxury Resort Full timeCustomer Support / Service RepresentativesShould be well spoken and have good communication skills.Exceptional interpersonal and rapport building skills.A patient and empathetic attitude.Strong time management and organizational skills.Adaptability and flexibility.Comfortable working in fast-paced environments.Troubleshooting skills, either basic or...
-
Customer Support Executive
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout the RoleWe are seeking customer support executives with excellent English skills to join our team. The ideal candidate will be able to listen to customer concerns, answer their questions and provide information about our products and services over the phone, emails and text.This is not a cold calling or typical call center job, but rather a role that...
-
Customer Support Representative
2 weeks ago
Islamabad, Islamabad, Pakistan Translation Empire PK Full timeJob Title: Customer Support RepresentativeCompany Description:Translation Empire PK has been offering high-quality language services since 2008, with over 2700 qualified translators covering 300 languages. We help individuals overcome language barriers and improve communication in various settings, from translating documents to providing face-to-face...
-
Customer Support Professional
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob OverviewWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative.About the RoleThis is an exciting opportunity for a motivated and results-driven individual to provide exceptional customer service, handle inquiries, and resolve issues related to solar energy solutions.Key...
-
Customer Support Specialist
3 days ago
Islamabad, Islamabad, Pakistan Octus Full timeOctusOctus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.For more...