Customer Support

4 weeks ago

Islamabad, Islamabad, Pakistan PackageX, Inc. Full time

About PackageX:

PackageX automates data entry and manual logistics processes for receiving, inventory, and fulfilment in buildings, warehouses, and stores. It uses advanced AI scanning, flexible bolt-on apps, and APIs to drive exceptional workforce productivity, fulfilment efficiency, and real-time visibility.

Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.

We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.

About the role:We are seeking a highly skilled NodeJS Developer to join our Technical Support team. In this role, you will work at the intersection of development and technical support , helping resolve complex issues, maintaining critical backend services, and building tools to improve operational efficiency. The ideal candidate has strong backend development skills with a problem-solving mindset and a customer-focused attitude.

Responsibilities:

·Develop and maintain backend systems and support tools using NodeJS to enhance the efficiency of the Technical Support team.

·Investigate and resolve complex technical issues escalated by customer support or internal teams.

·Collaborate closely with Support, Engineering, DevOps, and Product teams to triage bugs, identify root causes, and deliver timely solutions.

·Build scripts, utilities, and internal APIs to automate recurring support tasks and data workflows.

·Monitor application health, logs, and performance metrics to proactively detect and address system anomalies.

·Participate in on-call rotations or urgent incident responses when needed.

·Write clean, maintainable, and well-documented code that is easy for others to understand and build upon.

·Contribute to technical documentation and internal knowledge base articles.

Skills and Qualification:

·4+ years of hands-on experience with NodeJS in a production environment.

·Strong understanding of JavaScript, RESTful APIs, WebSockets, SQL, and Redis.

·Experience working with cloud platforms, particularly GCP or AWS.

·Prior exposure to cloud-native development and debugging tools is a plus.

·Solid experience in debugging, troubleshooting, and performance tuning of backend applications.

·Understanding of software development best practices including Git, code reviews, and testing frameworks.

·Excellent communication skills with a customer-centric approach.

·Ability to work independently and manage multiple priorities in a fast-paced environment.

·Experience working in Agile teams and using collaboration tools like Jira, Linear, etc.

What can you expect from the application process?

All applications will be looked at by the People team who will reach out to shortlisted candidates. Across various interview rounds, you'll speak with the hiring manager and other functional heads. We want to have an open discussion about your work and how we can be a great fit for each other. The process may also involve an assessment or presentation relevant to the role. You can expect an offer after three rounds of interviews. All offers are subject to satisfactory reference and background checks.



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