Customer Support Professional

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative.

About the Role

This is an exciting opportunity for a motivated and results-driven individual to provide exceptional customer service, handle inquiries, and resolve issues related to solar energy solutions.

Key Responsibilities

  • Respond to customer inquiries via various communication channels, providing information and assistance on solar products, services, and promotions.
  • Troubleshoot and resolve customer issues related to solar system installations, performance, billing, and service disruptions.
  • Educate customers on the benefits of solar energy, how solar systems work, and the installation process.
  • Coordinate with the sales and technical teams to ensure a smooth customer journey from initial inquiry to post-installation support.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Provide feedback to management on customer service processes and product improvements.
  • Stay informed about the latest trends and developments in the solar energy sector to provide up-to-date information to customers.
  • Assist in creating and updating FAQs and other customer support materials.
  • Participate in training and development opportunities to enhance knowledge and skills related to solar products and customer service best practices.

Qualifications

  • A high school diploma or equivalent; further education or certification in customer service or renewable energy fields is desirable.
  • Proven customer support experience, particularly in the solar energy or related renewable energy sector.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • An understanding of solar energy products and the renewable energy industry is highly beneficial.
  • Passion for sustainability and renewable energy.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment committed to diversity, equity, and inclusion.
  • The chance to be part of a company leading the way in renewable energy solutions.

Job Requirements

  • Effective communication and interpersonal skills.
  • Problem-solving skills and technical proficiency.
  • Teamwork and collaboration skills.

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