Customer Service Specialist- US
6 days ago
HR Professional | Talent Acquisition Strategist | End-to-End Recruitment Expert | Onboarding Specialist | Hiring Top-Tier Talent for Organizational…
Job DescriptionWe are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).
Responsibilities- Engage with customers to provide accurate information and timely support for inquiries, concerns, and service requests.
- Build and maintain strong relationships with customers to enhance service competitiveness.
- Track, communicate, and resolve service-related issues efficiently while ensuring customer satisfaction.
- Deliver a consistently positive Customer Experience to maintain high Quality Assurance (QA) scores.
- A collaborative team player with a customer-first mindset.
- Strong problem-solving and communication skills, with the ability to explain technical details in simple, clear terms.
- Passion for delivering exceptional service and creating positive customer interactions.
- Minimum A Levels/Intermediate or higher education.
- Ability to maintain an American or neutral accent.
- All U.S. holidays observed.
- Fixed working hours for better work-life balance.
- Attractive bonuses and incentives.
- US/UK shifts – 5 days a week.
- Associate
- Full-time
- Customer Service, Quality Assurance, and Project Management
- Outsourcing and Offshoring Consulting, Telephone Call Centers, IT Services and IT Consulting
Location: Lahore, Punjab, Pakistan
Salary: PKR50,000.00 - PKR70,000.00
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