Customer Service Specialist- US
4 days ago
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).
Responsibilities- Engage with customers to provide accurate information and timely support for inquiries, concerns, and service requests.
- Build and maintain strong relationships with customers to enhance service competitiveness.
- Track, communicate, and resolve service-related issues efficiently while ensuring customer satisfaction.
- Deliver a consistently positive Customer Experience to maintain high Quality Assurance (QA) scores.
- A collaborative team player with a customer-first mindset.
- Strong problem-solving and communication skills, with the ability to explain technical details in simple, clear terms.
- Passion for delivering exceptional service and creating positive customer interactions.
- Minimum A Levels/Intermediate or higher education.
- Excellent written and verbal communication in English.
- Ability to maintain an American or neutral accent.
- Comprehensive medical facility.
- All U.S. holidays observed.
- Fixed working hours for better work-life balance.
- Attractive bonuses and incentives.
- US/UK shifts – 5 days a week.
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