Customer Service Specialist- US

4 weeks ago

Lahore, Punjab, Pakistan Abacus Full time
Overview

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).

Responsibilities
  • Engage with customers to provide accurate information and timely support for inquiries, concerns, and service requests.
  • Build and maintain strong relationships with customers to enhance service competitiveness.
  • Track, communicate, and resolve service-related issues efficiently while ensuring customer satisfaction.
  • Deliver a consistently positive Customer Experience to maintain high Quality Assurance (QA) scores.
What We're Looking For
  • A collaborative team player with a customer-first mindset.
  • Strong problem-solving and communication skills, with the ability to explain technical details in simple, clear terms.
  • Passion for delivering exceptional service and creating positive customer interactions.
Job Requirements
  • Minimum A Levels/Intermediate or higher education.
  • Excellent written and verbal communication in English.
  • Ability to maintain an American or neutral accent.
Additional Benefits
  • Comprehensive medical facility.
  • All U.S. holidays observed.
  • Fixed working hours for better work-life balance.
  • Attractive bonuses and incentives.
Working Schedule
  • US/UK shifts – 5 days a week.

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