Customer Service Specialist- US

4 days ago

Lahore, Punjab, Pakistan Abacus Full time 600,000 - 1,200,000 per year

Job Description:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).

Responsibilities

  • Engage with customers to provide accurate information and timely support for inquiries, concerns, and service requests.
  • Build and maintain strong relationships with customers to enhance service competitiveness.
  • Track, communicate, and resolve service-related issues efficiently while ensuring customer satisfaction.
  • Deliver a consistently positive
    Customer Experience
    to maintain high
    Quality Assurance (QA) scores
    .

What We're Looking For

  • A collaborative team player with a customer-first mindset.
  • Strong problem-solving and communication skills, with the ability to explain technical details in simple, clear terms.
  • Passion for delivering exceptional service and creating positive customer interactions.

Job Requirements

  • Minimum
    A Levels/Intermediate
    or higher education.
  • Excellent written and verbal communication in English.
  • Ability to maintain an
    American or neutral accent
    .

Additional Benefits

  • Comprehensive
    medical facility
    .
  • All U.S. holidays
    observed.
  • Fixed working hours
    for better work-life balance.
  • Attractive
    bonuses and incentives
    .

Working Schedule

  • US/UK shifts
    – 5 days a week.

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